Customer Services Administrator

**Details**:
**Reference number**:

- 309153**Salary**:

- £22,479 - £23,456- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Type of role**:

- Science**Working pattern**:

- Flexible working, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- RCE, Chilton, Harwell Science Campus, OX11 0RQAbout the job

**Job summary**:
At the United Kingdom Health Security Agency (UKHSA) our mission is to provide health security for the nation by protecting from infectious disease and external hazards. We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

Our mission is challenging, innovative and in the spotlight. We will work to ensure our people have the diverse skills, experiences and backgrounds we need to thrive, that our employees are representative of the communities we serve and feel valued and enabled to play their part in delivering our work.

Creating our working culture is an ongoing process which we are developing by listening and learning together, hearing and acting upon diverse voices and opinions to develop a common sense of identity and effective ways of working.

**JOB SUMMARY**

**Centre for Radiation, Chemical and Environmental Hazards (RCE)**

The Radiation, Chemical and Environmental Hazards Directorate (RCE) is part of the UKHSA Chief Scientific Officer Group and is responsible for promoting improved health and reduced harm from:

- radiation
- hazardous chemicals in the environment
- environmental change
- extreme weather events such as flooding.

**RCE’s functions and responsibilities include**:

- providing advice on the topics above
- the assessment of health risks by means of research and collaborative projects
- providing commercial services for radiological and chemical hazard
- covering key roles in the RCE Emergency Plans, especially plans for major radiation incidents which need to be maintained in a state of readiness.

**Personal Dosimetry Service**

The Personal Dosimetry Service (PDS) is a commercial service, approved by the Health & Safety Executive (HSE) that serves over 5,500 employers working with ionising radiations in the industrial, research and medical sectors, by assessing the radiation doses to their employees. This is carried out by means of passive personal dosemeters, which are worn by the employee for a period then returned to PDS for processing and reporting. The service also helps build experience which informs UKHSA’s advice to government and users of radiation and makes a significant contribution towards RCE’s annual income. The PDS is a group of around 25 staff, plus 12 bank staff, who issue and assess doses from dosemeters to over 85,000 workers in the UK and overseas.

This post will work as part of a small team which is responsible for dealing with customer queries, processing orders, forwarding contracts, invoicing for all PDS services provided (over 5,500 customers) and maintaining an excellent level of customer care. The post holder will work with the team to invoice PDS customers.

**Location**

**This is a Lab based role based in our RCE, Chilton, Harwell Science Campus, OX11 0RQ**.**
- *Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.*_

**Working Pattern -** Part time, Flexible Working.

**Job description**:
The post holder’s main duties will involve participating in the day-to-day work of the Customer Services office and maintaining a high level of accuracy in accordance with standard operating procedures. This will require some knowledge and experience, as well as the ability to interpret and deal with customer queries.

There will also be close contact with other areas such as UKHSA Accounting Services when the post holder will need to investigate invoice/payment queries and liaise with both the customer and Accounting Services.

The post holder will:

- Provide information to both new and existing customers on all aspects ordering our services.
- Enter orders on to the PDS system, run reports to ensure order continuity, collect and check the resulting data, run invoicing and credit reports to produce invoices and credit notes, and enter order data onto the PDS bespoke database.
- Enter data onto, and extract data from, the database to answer queries. Data entry is mainly manual and requires a high level of thoroughness and accuracy.
- Assist in investigating customer queries and in answering these queries verbally and in writing.

The work involves continual contact with customers and is carried out to deadlines specified in regulatory requirements, and in QA documentation or by line managers. The post holder will have