IT Support Analyst

5 days ago

Cambridge, United Kingdom Devonshire Appointments Full time

**Hybrid role**

**The Company**

A leading provider of business services and workplace solutions - direct to end users and via the wholesale channel

Our brands have been trusted supply chain partners for businesses across the UK & Ireland, large and small, for over 130 years. Through a consolidated range of business solutions, we help companies control costs, drive efficiency and improve productivity.With over 100,000 products, including the 5-star TM product brand, we provide one of the UK’s most extensive portfolio of products

We’re looking for an additional member for the team, an IT Systems Analyst to join them on a permanent basis. This is a hybrid role
- the office is based in Cambridge

**Main responsibilities**
- Analyse and evaluate current I.T systems and services
- Identify system requirements
- Map and document interfaces between existing legacy and new systems
- Review and identify options, creating solutions that fit the business from a technical and commercial perspective
- Conduct requirements analysis workshops
- Collaborate extensively with internal stakeholders and external partners and service providers
- Translate non-technical requirements into highly technical specifications
- Create High-level design documents (HLD’s)
- Develop, analyse, prioritise, and organise requirement specifications, data mapping and flowcharts for developers and testers to follow.
- Work closely with technical teams to ensure the technical viability of solutions
- Create and execute test plans based on business process to ensure rigorous testing before rolling out live systems
- Provide documentation of all processes and training as needed
- Proven experience as a system analyst and ability to assess business needs and translate them into relevant solutions
- Excellent analytical and problem-solving skills
- A methodical approach and attention to detail to ensure the development and implementation of effective solutions
- Excellent written and verbal communication skills
- Strong understanding and experience of Software Development life cycle processes and methodologies
- Good business acumen and commercial awareness with a solid understanding of how organisational processes work
- Ability to adapt to changing requirements and priorities and work to deadlines
- Experience working on complex Business Change/Improvement, Strategic, BAU and I.T service transition projects

**Desired skills**
- Experience/exposure with MS SQL Server, Visual Studio, TFS (Team Foundation Server)
- Azure DevOps and CI/CD frameworks, BDD (Behavioural Driven Design) Automated Build / Automated Release, API integrations (REST / SOAP) are desirable

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

If you'd like to learn more about this role, please get in touch with Natalie

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