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Clerical Officer
2 weeks ago
You may also be required to act up to be a Team Secretary for short periods of leave.
There may be a requirement to support other specialities ad hoc.
Duties will include
Use of software such as PAS, G2 and SIRIS.
Collection/distribution of notes and post.
Filling of patient Information on medical records.
Answering telephone and dealing with non-clinical enquiries such as appointment times and forwarding clinical enquiries to relevant person.
Collection of, opening and sorting mail.
Maintenance of patient records.
Ensure that patients are the focus of everything they do and follow good practice shared in line with the Trust's policies and procedures, such as learning from complaints and concerns.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
To assist in the general efficient running of the specialty offices including transcribing, typing, filing, retrieval and storage of patient records, handling post and dealing with telephone queries.
To provide general office support to the Chemistry secretary and Consultant team.
May be required to act up to band 3 for short absences to cover annual leave and sickness.
