Outpatient Booking and Reception Posts
2 days ago
Outpatient Bookings & Reception (Band 2)
**Location**: Eastbourne/Conquest/Bexhill/Uckfield
Are you a people person with a passion for organisation and a knack for multitasking? Join our dynamic outpatient team and become the friendly face and efficient force behind our clinical services.
Our working hours are below - full and part time posts available
**Reception**: Monday-Friday, 8:30am-5:00pm
**Outpatient Bookings**: Monday-Friday, 8:00am-6:00pm (rota: 8-4, 9-5, 10-6)
**Saturday rota**: 9:00am-12:00pm
As a Receptionist or an Appointment Clerk you’ll play a vital role in supporting the smooth running of our outpatient services. From managing bookings to being the first point of contact for patients and clinicians, your work will help ensure every patient journey is seamless and stress-free.
**Key Responsibilities**:
Provide a responsive and professional reception and booking service
Keep patient information systems accurate and up to date
Handle telephone and face-to-face queries with empathy and clarity
Liaise with GPs, patients, families, and external organisations
Attend admin meetings and contribute to a positive team culture
Prioritise tasks and meet deadlines in a busy office environment
Uphold confidentiality and follow data protection guidelines
About You
**We’re looking for someone who**:
Enjoys helping people and thrives in a team
Has strong IT and communication skills
Can stay calm and respectful in challenging situations
Is organised, proactive, and able to manage multiple priorities
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
Statement on the Use of AI
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
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