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Digital Projects Assistant

2 weeks ago

Warrington, United Kingdom Sofology Full time

Your new role
Your new role

As part of our dynamic Digital Product/ UX team, this role is focused on delivering projects, fixes and initiatives on the Sofology websites that will support the digital strategy and vision.

Working to support UX designers and reporting into our Senior Online Product Manager, you’ll collaborate with the wider web team, IT and other departments across the business to deliver the best possible experience to our customers.

You’ll gather and understand the research, document requirements, coordinate digital initiatives and test fixes and developments that will enhance our customer’s Omnichannel shopping experiences.

To do this you’ll need to be self-motivated, thrive in a fast-paced environment and demonstrate extraordinary attention to detail with a ‘can do’ attitude.

A day in the life of

A Digital Projects Assistant
- Coordinate a stream of website development projects providing status updates, working proactively to ensure tasks and updates are completed on time
- Raise development tickets in project tracking software, Jira, document development requirements in user story format
- Testing website development initiatives, flagging issues and proactively working across teams to resolve
- Assist in setting up usability tests and documenting feedback/ analysis to feed into developments
- Regularly review competitors & explore new ideas on how to improve the online customer journey
- Become a product expert, in order to answer queries and be a point of contact across the business for raising & investigating site issues to resolution
- Provide regular status update reports
- Ad hoc/ admin responsibilities

In an ideal world

You will have the following experience
- This role would suit someone who has experience of, or has skills suited to a digital projects, product or UX role
- Calm, well organised with a problem solving approach
- Ability to build strong relationships across the business and communicate clearly and confidently
- Inquisitive and able to capture questions to gain relevant information needed to make development a success
- Knowledge of e-commerce practices and technical skills advantageous
- Experience of project briefing and tracking software advantageous eg. Jira / trello
- Positive work attitude with a strong willingness to learn and adapt to different priorities
- A passion for Digital and technology; contributing to pushing our innovation forward
- Be up to date on mobile experience and ecommerce trends, experience with Content Management Systems (CMS) and UX software such as Figma advantageous
- Experience in a similar role is preferable
- Degree in related field

Pay & Perks
- Great basic salary with company bonus
- Plenty of opportunities to learn & grow.
- 30% discount across the Group, plus 15% for your friends and family
- Access to discounts at 100’s of high street retailers.
- Mental, physical and financial support (EAP)
- Enhanced maternity & adoption pay
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
- Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend
- A contributory health scheme, flu vaccines, access to a Doctor and private health check
- Income protection, bereavement and life assurance - you can count on us to be there when it matters
- Holiday buy back scheme (5 days)
- Okay, so the list just goes on, but here’s a few more. Sharesave, volunteer days and a cycle to work scheme

A little bit about Sofology

We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.

We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.

A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

Bold By Design - We're a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.