Antenatal Pathway Co-ordinator

Main Duties and Responsibilities Communication responsibilities Provide excellent communication skills with service users, their families and colleagues. Convey routine information to service users, escalating to a registered midwife as required. Maintain patient documentation relating to care given by yourself in accordance with Trust guidelines, and promote accurate documentation within the team. Be aware of procedure for booking patients into specific clinics according to speciality.

Encourage individual team members to communicate with one another and work together as a team to maintain optimum efficiency. To attend regular team meetings. Communicate in a receptive and informative manner to all enquiries to the service. Maintain effective communication with all persons both within and external to the Trust in line with confidentiality and information governance.

Maintain accurate records; contribute to team meetings and liaise with other agencies and professionals providing and receiving highly complex information. Analytical & Judgement Demonstrate willingness and skill to be able to diagnose and remedy situations or information to recommend the best route of action. Demonstrate knowledge of computer systems and clinical process. Be able to identify deviations from the norm and demonstrate the ability to refer to a senior colleague as required.

Planning and Organisational Demonstrate ability to support team meetings and other programmes which may require adjustment. Patient services includes Professional Accurately and promptly carry out the delegated tasks as directed by registered midwife/nurse who are professionally accountable for the delivery of care. Appropriately manage referral letters from women, midwives and General Practitioners. Manage the antenatal department reception area
- booking in patients, answering the telephone and supporting patient flow through the area.

Contact patients and arrange mutually convenient date and time to attend for their new appointment or follow up appointments. Update patient information as necessary, including GP details, contact details and address. Provide and deliver a high standard of individualised personal care to women, always promoting their equality and dignity Promote infection control within the multidisciplinary team. Maintain a safe environment ensuring the clinical area is clean and tidy.

Service and Policy Development With support from the department manager, implement policies for own work area and proposes changes to working practices or procedures for own work area. Be pro-active in supporting change within the service. Financial responsibilities Support the department manager in acquiring and monitoring the use of stock and supplies
- maintain stock levels and be responsible for the procurement of resource. Support the department manager to maintain responsibility for the safe use of equipment within the department.

Support the department manager to maintain responsibility for maintenance of resources. HR responsibilities Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate. Partake in departmental audits; submitting accurate and timely statistical information as required by the Department/Trust to enable the monitoring of Key Performance Indicators. Maintain the high standards of the department by contributing towards individual, team, service and Trust objectives.

Advise the Outpatients Department Manager of any circumstances which give cause for concern in relation to staff conduct and performance or Health and Safety. Establish and maintain safe systems of work within the department or area of work in line with Health & Safety at Work Acts, EEC and COSHH regulations etc. Information Management To be responsible for maintaining clinical records as required. The Trust requires all staff to maintain a high standard of confidentiality.

Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments Demonstrate the ability to use multiple software programmes to support the maintenance of clinical records. Research and Development (includes Risk & Governance Management) To participate in the reporting of safety incidents To support the department manager in investigating safety incidents Freedom to Act (includes Autonomy, Management and Leadership) Responsible for attending monthly meetings with the Maternity Outpatients Department Manager. Responsible for contributing to the agenda for staff meetings. Ensuring that the team both contribute to the agenda and to discussion.

Demonstrate ongoing personal development through participation in internal and external development and training opportunities. Ensure compliance with mandatory training. Maintain an up-to-date personal development plan (PDP) Participate in own appraisal (MPA) Undertake any operation or production problems by the