Parts Advisor

1 day ago

Wolverhampton, United Kingdom Steven Eagell Toyota Full time

**Steven Eagell**

**Parts Advisor**
**Wolverhampton**

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as **Parts Advisor**at our **Wolverhampton**branch. We will provide excellent training and genuine career progression opportunities in return.

**Key Job Competencies**:

- Listens carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone
- Uses a good understanding of the customer’s needs and the products that are available to guide them towards the product that will best meet their needs
- Quotes prices and availability of stocks and accessories to customers
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Monitors and maintains agreed stock/accessory levels, minimising VOR order levels where possible
- Orders parts on behalf of the Service team, including special orders i.e. grey import parts
- Checks all parts and accessories are in good order on receipt from supplier
- Returns code 50 and faulty parts, adhering to supplier return policy
- Ensures all parts and accessories are correctly stored and located
- Handles warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to
- Completes all relevant administration promptly and accurately (including customer records and invoicing)
- Ensures all Service personnel have access to parts needed to complete next day work schedule
- Liaises with Service on delivery of requested parts, to allow them to schedule work on customer vehicles and minimise the WIP holding
- Prospects to local trade and co-ordinates van deliveries
- Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist

**In return**:

- Full-time, permanent position (35-40 hours per week)
- Car Benefit Scheme after successful completion of a probation period
- Comprehensive training provided
- 25 days of holiday (+Bank Holidays)
- Company pension scheme
- Staff discount scheme

**Privacy Notice**:
**Job Types**: Full-time, Permanent

Pay: Up to £35,000.00 per year

Additional pay:

- Bonus scheme

**Experience**:

- parts advisor : 1 year (required)

Work Location: In person

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