Medical Receptionist

4 days ago

Burnley, United Kingdom Thursby Surgery Full time

Reception Duties Implement office procedures and work in accordance with written protocols Receive patients, consult with members of practice team Process appointment requests for appointments from patients by telephone and in person. Use EMIS Web Clinical System to process requests for appointments and visits Act as a care navigator in directing callers to the appropriate healthcare professional. Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need. Enter requests for home visits ensuring to carefully record all relevant details and referring to duty doctor where necessary.

Deal with general enquiries, explain procedures and make new and follow-up appointments. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Handle completed repeat prescriptions to patient and checking names and address. Registrations of new patients computer data entry and medical records.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures. Process patients changes of address computer data and medical records Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts. Ensure a working knowledge of telephone system during and after hours Respond to all requests and queries from patients, team members and associated healthcare agencies Ensure building security have thorough knowledge of doors/windows/alarm Input and extract patient information to and from the EMIS Web Clinical System as required. Take messages and pass on information in a timely and appropriate manner Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours.

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