Head of Community Protection

Are you a strategic leader with a passion for community safety and anti-social behaviour (ASB management)? We are seeking an experienced and driven Head of Community Protection & Special Projects to lead and enhance our ASB services at Paradigm. In this pivotal role, you will be at the forefront of creating safe, secure, and thriving communities by delivering proactive and preventative ASB services that protect our customers and their neighbourhoods.

As a key leader within the organisation, you will oversee our ASB Team, driving excellence in case handling, early intervention, and strong tenancy enforcement. Your role will involve collaborating with internal teams and external partners to ensure that our ASB services are robust, responsive, and customer-focused. You will use data and insights to develop and implement strategies that foster trust and empowerment among customers and staff, continually improving customer satisfaction.

**Key Responsibilities**:

- Strategic Leadership: Lead the development and implementation of Paradigm’s ASB Policy, ensuring it aligns with our Service Principles and complies with relevant regulations and legislation. Drive transformational change across the organisation to deliver consistent, high-quality ASB services.
- Operational Excellence: Oversee the creation and monitoring of a quality assurance framework, ensuring continuous improvement in case handling and customer satisfaction. Act as the strategic lead for ASB service delivery, collaborating closely with internal teams and external partners.
- Partnership Working: Develop and maintain strategic relationships with local authorities, police forces, and key stakeholders to fulfil our obligations as a social landlord. Represent Paradigm at partnership forums, promoting the interests of our residents and ensuring a multi-agency approach to community safety.
- Customer Focus: Lead the ASB communication plan, raising awareness among customers about ASB issues and their responsibilities. Ensure that our services are accessible and responsive to the needs of all customers, including those in vulnerable situations.
- Project Management: Design and deliver special projects and improvement action plans that enhance our ASB services. Drive innovation and change, ensuring that services are delivered efficiently and effectively, with a focus on digital solutions and data-driven decision-making.

**About You**:

- ** Experience**: Significant experience at a Head of Service level in ASB management, with a deep understanding of community safety, ASB trends, and prevention initiatives.
- ** Leadership**: Inspirational leader with the ability to motivate and develop teams, driving performance and fostering a culture of continuous improvement.
- ** Communication**: Excellent communication, negotiation, and influencing skills, with the ability to articulate complex information and decisions clearly to a wide audience.
- ** Innovation**: A creative and forward-thinking mindset, with a proven ability to design and implement strategic improvements and transformational change.
- ** Customer Focus**: A strong commitment to customer satisfaction, with experience in managing services that meet the diverse needs of customers, particularly those in vulnerable situations.

**Benefits of Working at Paradigm Housing**
- A defined contribution pension scheme with up to 9.5% employer contribution rate
- Life cover with 3 times basic salary
- Group Income Protection and Sickness Plan
- 30 days annual holiday + Bank holidays + days in between Christmas and New Year
- Bonus scheme that links to both corporate and individual performance
- A Wellbeing programme that promotes and supports good physical, mental and financial health
- Family friendly policies with generous maternity, paternity, shared parental and adoption leave policies
- Medicash level 3 Health cash plan worth over £1800 per year for employee and dependent children.
- Giving back days - 3 days a year to give back to local communities or charities
- Modern offices with free parking and flexible ways of working

**Further information**

Thank you for your interest in Paradigm Housing Group thus far.

We are Paradigm Housing Group.

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.