Retail & Guest Services Team Leader

5 days ago

Tynemouth, United Kingdom Tynemouth Aquarium Full time

**Job Title**:Retail & Guest Services Team Leader

**Location**:Tynemouth Aquarium

**Contract Type**:Permanent Full Time Contract

**Salary**:£24003.20

We are looking for a Guest Services & Retail Team Leader to join our team at Tynemouth Aquarium.

Join the team at our award-winning Tynemouth aquarium, located on the North East coast is home to an array of animals in over 40 naturally themed exhibits from around the world from the British coast, the Mediterranean, coral reef and the tropical rainforest.

**So, what’s in it for you?**

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here at Aspro, we make sure our employees are well taken care of.
- Free entry into Tynemouth Aquarium for you, your family and friends
- Free entry into all 10 Aspro UK visitor attractions
- Free entry into all Aspro Parks locations in Europe
- 25% discount in our retail and catering outlets
- Sociable working hours
- On successful completion of your 6-month probationary period, you will be entitled to a free shark dive at either Deep Sea World, Fife or Blue Planet Aquarium, Ellesmere Port.
- All whilst working with a great team of people in a unique working environment

We’re looking for individuals who want to join the Aspro team and live our values of:
Customer Service, Honesty, Respect, Focus on Results, Teamwork, Personal Development

To assist the running of the retail outlets in an efficient manner, offering excellent customer service, maximising sales while maintaining the safety of the Tynemouth Team and Visitors to the aquarium.

**Duties/ Responsibilities**
- Meeting and greeting visitors, exceeding customer expectations
- Understand all products and packages available in the retail & front of house departments.
- To be competent in merchandising all retail products to the highest standards.
- To support the retail and guest services manager in stock take and other responsibilities.
- To be able to use the computerised tills and handle cash confidently.
- Daily cashier duties
- To fill the role of duty manager where required
- To partake in themed events throughout the year

A full job description will be provided at interview stage.

**How to Apply**

**Equal Opportunities**

Aspro UK are an equal opportunity employer and were working hard to increase diversity within the company. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

**Job Types**: Full-time, Permanent

Pay: Up to £24,003.20 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- This role involves working weekends, Bank Holidays and school holidays, does this fit with your availability?

**Experience**:

- Retail & Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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