Customer Experience Assistant

6 days ago


Tonbridge, United Kingdom Lili Waste Services Full time

**Job Title**:Customer Experience Assistant

**Contract**:12-Month Fixed-Term Contract - Maternity Cover

**Responsible to**:Business Manager

**Responsible for**:Day to Day running of the Customer Service Department.

**Department/Location**:Customer Service/Tonbridge Head Office.

**Hours**:Monday - Friday, 08:30am - 17:30pm (1 hour unpaid lunch break)

**About our Company**: Lili Waste Services Ltd is a dynamic privately owned waste collection company. We currently operate in Kent, London, Hampshire, Yorkshire and South Wales. With a fleet of modern vehicles we offer a first class customer experience with a get it right first time ethos.

**Duties and Responsibilities**:

- Process orders and ensure they are fulfilled.
- Handle customer complaints and concerns.
- Log all contracts in our customer database system accurately.
- Perform general administrative tasks, such as copying and filing.
- Generate weekly, monthly, quarterly and annual reports as per management request.
- Development of Training in-line with Lili Waste accreditation ISO.

**Requirements and Qualifications**:

- Experience in an administrative or customer service role at least 1 year.
- Excellent soft skills and listening skills to build a rapport and create a positive customer experience whilst accurately relaying messages.
- Passionate about customer service and the need to treat customers fairly.
- Cope and manage varying workloads and pressure.
- Must be a team player.
- Exceptional communication skills.
- Knowledge of complaints.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: TON003



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