Retail Assistant

1 week ago


Newbury, United Kingdom Sandown Mercedes-Benz of Newbury Full time

**Main Duties and Responsibilities**
- Engage with customers arriving in the showroom and act as an ambassador on behalf of the business
- Providing an immediate 'Sandown' feeling
- Question and listen to the customer and identify their needs and use product knowledge to provide guidance on the right product
- Provide a complete product presentation experience, using available showroom product and online/iPad technology TEST DRIVE
- Ensure all customer details are captured and recorded in the enquiry management system
- Provide a succinct summary of customer needs to the Sales Exec/Transaction Manager
- Ensure all Customer Waiting Areas are kept tidy and the Coffee Machine is regularly checked for cleanliness and is always ready for customers to use
- Ensure the Kitchen Area is kept tidy and any dirty cups are put through the Dishwasher on a regular basis
- The Showroom and the forecourt should always be tidy, cars aligned, priced, and relevant POS updated.
- Used Car Photography needs to be completed to a high standard and as soon as it is feasibly possible to do so. This from time to time may need to be redone dependant on Group requests
- Liaison with the local Bodyshop for vehicles that are due any bodywork prep. Prompt updates to Sales Management regarding cars awaiting prep is key to ensure cars are advertised as soon as it is possible
- Stock Audits will be required to be done on a Monthly basis.

**Experience Required**

Previous experience in a customer facing retail environment is essential however, motor trade, experience is not a requirement as an extensive training programme into the Brand will be undertaken.

**Key Skills/Attributes Required.**
- High Levels of attention to detail
- Excellent communication skills, at all levels
- A passion for supreme customer satisfaction
- An interest in changing technologies

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Hours of work:
Monday - Friday 08:30 - 18:00 ( with one late shift to 18:30 per week)

Saturday 08.30 - 17.00 and Sunday 10.00-16.00 (on a rota basis)

Total 42.5 hours per week

When a Saturday or Sunday are worked, a day off in the week will be given.

**Salary**: Up to £23,868.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Newbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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