Employee Support Assistant

**Description**:
We're looking for Employee Support Assistants to join us on a full time, permanent basis to work alongside our Psychological Services team to deliver vital care to our clients. This is an exciting opportunity for someone from a customer service environment who is keen to step into a role with a clinical element, and work as part of a specialist team within the psychological health arena. You'll be given a robust set up and ongoing support from our clinicians and will also be enrolled in various CPD to ensure your ongoing development.

You can be home based with the requirement to attend our Glasgow office approximatley twice a year for team meetings, travel expenses will be paid. Please note the role is ideally full-time but we are happy to discuss part time options.

**What you'll be doing**:

- Taking calls and deciding the best initial course of action within a triage capacity, which can include resolving the query yourself or referring onward to our Counsellors.
- Set up cases on our electronic system, and ensure all activities are kept updated with relevant input from the wider clinical team.
- Manage queues appropriately by allocating tasks to colleagues or escalating if required.
- Facilitate referrals via the various pathways as directed by clinical colleagues.
- Provide administrative support on an ongoing basis, raising issues and ensuring all relevant databases and tasks are kept up to date.

**Induction & Training**:
You’ll receive a comprehensive induction to set you up for success in your new role. Your induction will last approximately three weeks and depending on your location, will be delivered remotely.

**Qualifications**:

- Strong customer service background with confidence delivering excellent customer care.
- Experience of working in a fast paced, unpredictable environment.
- Motivated to learn and willing to engage enthusiastically with a variety of people across the business.
- Ability to work independently as well as part of a team.
- Comfortable taking calls simultaneously whislt entering notes electronically into our system.
- Our EAP team recieve a variety of calls, some high pressure, so you must be someone who can deal with these in a calm and methodical manner.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £23,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 23 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- Continued professional development
- AXA employee discounts
- Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Remote #feelgoodhealth #health1

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.