Fs&qa Administrator

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

**PURPOSE STATEMENT**:
To support with the administration required to maintain FSQA activities to deliver the safety, quality, and compliance of food products.

**KEY ACCOUNTABILITIES/OUTCOMES**:

- Export Administration

Prepare all documentation required to facilitate the export of Rich’s products.
Assist in the development of optimised process for the preparation of Export documentation.
Supplier and product approval and monitoring:
Assist with the supplier and product approval and monitoring process in conjunction with the Senior Supplier Technologist in order to ensure all records are kept up to date on TraceGains and other technical portals.
- Reporting

Support the FSQA Manager Plant in the preparation of routine quality KPI reporting
Complaints Management
Support FSQA Manager - Customer in the logging of complaints, and in the preparation of routine customer and internal reports.
- Office Administration:
Review and refine the paper and digital filing systems used to store technical documentation and optimise and implement.
Ensure technical filing system is maintained to ensure all documentation is readily accessible by FSQA team.
Support in Purchase Order preparation, and approval and query resolution
- Quality Assurance Support:
Assist in the development and implementation of quality assurance processes and procedures

**KNOWLEDGE/SKILLS/EXPERIENCE**:

- Critical
- Experience in a similar role
- Proficient in Microsoft Office packages
- Solutions orientated mindset with the ability to work at pace and cope with ambiguity
- Strong planning and organisation skills and Ability to manage multiple tasks and prioritise effectively.
- Problem-Solving: Strong analytical skills to identify and resolve issues promptly.
- Technical Knowledge: Understanding of GMP (Good Manufacturing Practices), BRC standards, and HACCP principles
- Communication Skills: Strong written and verbal communication skills to effectively liaise with internal teams and external stakeholders.
- Attention to Detail: High level of accuracy in maintaining records and documentation.
- Team Player: Ability to work collaboratively with various departments within the organization.
- Desirable
- Experience: Previous experience in a technical role within food or beverage manufacturing and / or food export administration
- Education: A background in food science, microbiology, or a related field is beneficial.