Medical Secretary

5 days ago

London, United Kingdom Mayo Clinic Full time

**Why Mayo Clinic**
We are looking for an experienced and enthusiastic Medical Secretary / Scheduler to join our dedicated team.

Mayo Clinic is a global leader in medical care. Our doctors practice the art of care, not just the science of medicine. They take the time needed to perform unhurried, comprehensive and thoughtful evaluations and consultations, making sure patients understand every step of their care.

The Medical Secretary / Scheduler Receives direction from providers, administrators, managers, supervisors and leads. Works cooperatively with all levels of healthcare professionals throughout the Mayo Clinic enterprise, outside vendors, volunteers, patients, and visitors. Maintains an effective working relationship with a variety of personnel within and outside Mayo Clinic. Interacts professionally with referring providers, other clinical associates, patients, their families, and other visitors, treating them with dignity and respect. Facilitates patient visits by responding to patient needs and requests of the healthcare team both internally and externally coordinating care as necessary.

**Position description**

**Qualifications**
- General Certificate of Secondary Education (GCSE) and two years customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry.

**Additional qualifications**
- Completion of Medical Terminology course preferred.
- Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through.
- A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required.
- Must have strong keyboarding and computer skills.
- Demonstrates basic understanding of insurance terminology.
- Must have the right to work in the United Kingdom.
- Must be fluent in English.
- For the safety of our patients and staff, Mayo Clinic Healthcare strongly encourages all new hires to obtain COVID-19 vaccination._

**Exemption status**
Non-exempt

**Compensation Detail**
Education, experience and tenure may be considered along with internal equity when job offers are extended. Minimum salary is. £30,000 annually.

**Benefits eligible**
Yes

**Schedule**
Full Time

**Hours / Pay period**
40 hours per week.

**Schedule details**
Hours for this position are Monday - Friday, daytime hours - 40 hours per week.

**Weekend schedule**
none.

**International Assignment**
Yes

**Site description**
Located in London, Mayo Clinic Healthcare offers an array of services, including a range of comprehensive health assessments, specialist consultations, concierge medical programmes and second opinion services. We offer expert care to our patients in London and also provide a gateway to a variety of highly skilled specialists and services in the United States.

**Recruiter**
Adriana Semko

**EOE

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