Head of Procurement Experience

**Location**:Warwick, GB, CV34 6DA

**Division**:Procurement Strategy

**Job Type**:Full Time

**Requisition Number**:69205

**Department**:Global Procurement

**Job Function**:Business Process and Performance
At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid provides the environment for our teams to thrive and make a real impact. As we drive momentum in the energy transition for all, we are committed to ensuring that every employee feels empowered and engaged. So, join us as **Head of Procurement Experience**, and find your superpower.Are you ready to shape Procurement into a dynamic, user-centric function? Reporting directly to the VP of Procurement Strategy, you will play a pivotal role in revolutionising our end-to-end source-to-pay process, ensuring that our procurement activities are not only efficient but also engaging and impactful. Driving a model of collaborative process ownership and cross-functional alignment with Enterprise Business Services to drive greater impact across the business and value creation.Your mission will be to develop and implement innovative processes, cutting-edge technologies, and capabilities that enhance the procurement experience for all users. By focusing on user satisfaction, you will empower business units to achieve their goals and drive broader functional success.We are on a journey to evolve our capability and become a forward-thinking function that embraces technology and champions a clear digital transformation agenda. You will lead this charge, leveraging procurement-specific expertise to unlock value for the business through the strategic use of digital tools, creating a culture of experimentation and agile partnerships with technology providers, a strong focus on ROI, and the ability to scale successful innovations effectively.This role will be based out of our **Warwick office**, and you can enjoy our hybrid working from office and home.**What You’ll Do**:

- Design and deliver a seamless, user-centric procurement journey, identifying new and innovative ways of working, enhancing procurement processes, to improve engagement, transparency, and satisfaction for all internal and external stakeholders.
- Rigorously assess existing policies, risk controls, and process steps to eliminate inefficiencies, reduce friction, and enable faster, smarter procurement operations, driving tangible efficiency whilst actively identifying and mitigating associated risks to safeguard organisational integrity.
- Develop and accelerate implementation of the Procurement digital strategy and E2E systems roadmap, optimising existing technology and implementing new system technology that supports our strategic priorities and drives value for the business.
- Lead the deployment of intelligent digital tools and AI-driven insights to automate workflows, enhance decision-making, and unlock new value and enhancing operational efficiency across the source-to-pay lifecycle.
- Determine and execute the Procurement Strategy for delivery of operational processes, through technology and/or EBS capabilities, ensuring optimal service levels and standardized framework for performance measurement and growth.
- Foster a culture of innovation and learning, partnering closely with Enterprise Business Services to co-create solutions that elevate Procurement’s role as a strategic enabler delivering strategic organisational initiatives and continuous improvement projects.
- Support delivery of training and coaching to category teams, ensuring their proficiency in executing operations in accordance with defined processes.

**About You**:

- Strong relationship building skills and ability to interact credibly and genuinely with senior stakeholders (including up to Board level)
- Proven leadership / people management experience
- Experience managing (directly/indirectly) functional budgets
- Experience translating long-term strategies into operating plans (including developing KPIs, resource allocation, etc.)
- Knowledge of Global Procurements Strategic Sourcing Process and associated processes
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Experience developing operational processes and/or technologies-
**What You'll Get**:
**A competitive salary of up to £85,0000**- dependent on capability.As well as your base salary, you will receive a bonus based on personal and company performance with on target being 20% (with a maximum of 40%) and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.**About Us**:

National Grid is pioneering ways to decarbonise the energy system; from b