Provisioning Specialist

4 days ago

Livingston, United Kingdom Sky Full time

This is an exciting opportunity to join the Sky Operations & Change division as a Provisioning Specialist for a 12-month secondment. As a team we look after the provisioning journey of talk and broadband products, as well as resolving complex issues and assisting internal teams get Sky’s customers back on a “happy path. We work closely with Openreach, NOW and other external stakeholders and resolve Number Port Delays and Auto Compensation queries.

What you'll do:

- Ensure Sky customers are provisioned accurately for Sky Talk, Broadband and Sky Mobile products
- Provide support to the Service Assurance Operational team who manage escalated Sky Talk, Broadband and Sky Mobile exceptions, and rejections
- Handle escalated provisioning enquiries from internal and 3rd party communications providers
- Work both internally and with other teams to improve processes - what can we do better?
- Analyse trends within daily reports - has anything changed?
- Create and share accurate stakeholder information - have we told the right people?
- Participate in other activities in line with business needs - are we supporting the department?

What you'll bring:

- Great attention to detail
- Excellent communications skills, both written and verbal
- Enthusiasm and proactivity in a fast-paced environment
- A willingness to grab new opportunities and learn new things
- Ability to work well with colleagues across Sky
- Ability to prioritise demand and workload

COO-Ops

Our Operational Teams are passionate about building the foundations on which our amazing teams run. We provide the operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers. We are passionate about driving improvements to the engine room of our business, and as part of our fast-paced team, no two days are the same

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:
Livingston Watermark:
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis

Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

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