Entitlements Services Senior Team Lead

**Are you ready to explore a world of possibilities?**

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

**Pay and Benefits**:

- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- **DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)**

**The impact you will have in this role**:
**Your Primary Responsibilities**:

- Lead a medium to large team of Entitlements Services team members
- Be a “player/coach” by supporting client inquiries, document management, and system-of-record (e.g., People & Organizations, Customer Registration System) changes for certain client lifecycle activities while also performing quality and validation checks on the work done by the team
- Be a “go-to” resource for Entitlements Services team members by providing effective guidance and feedback
- Coordinate day-to-day workflow in Entitlements Services and ensure team is adhering to Entitlements Services processes and procedures.
- Ensure compliance of our benchmark targets and objectives by reviewing weekly and monthly metrics and addressing any outliers related to quality and timely responses

**_**NOTE: The Primary Responsibilities of this role are not limited to the details above. ** _**

**Qualifications**:

- Bachelor's degree preferred or equivalent experience

**Talents Needed For Success**:

- Minimum of 6 years of related experience
- Demonstrates expertise in the processes, tools and systems that underpin DTCC’s account entitlements
- Invests effort to individually coach others and identify skill or experience gaps within the team
- Minimizes risks associated with departmental projects by observing established instructions and processes
- Goes above and beyond by investing his/her energy to realize team/department goals
- Presents information clearly in writing and orally in small and larger group settings

**We offer top class training and development for you to be an asset in our organization**

**Note this role comes with an attractive shift allowance of £4500 per annum**

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.