Claims Handler
3 days ago
Claims Handler - Remote - Permanent - Monday to Friday, between the hours of 8am and 6pm
Up to £25,000, plus excellent benefits package
**The Role**:
As a Remote based Claims Handler in a well-known Claims team, you will deal with claims from first notification of loss through to settlement, where you'll have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim. And as an industry leader in innovating digital solutions, you'll have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on site where appropriate during the claims process.
**Your key responsibilities will be**:
Single contact point for customer & suppliers
Claim, information & supplier project management
All cost control and payments
If successful you will be delivering the highest technical quality, always with customer experience in mind as befits clients product. You will be an excellent communicator, self-motivated and disciplined. Flexibility and willingness to embrace change are a must, along with an enthusiasm for industry leading technology.
**You will have/will be**:
Exceptional Customer Service ethics
Ability to demonstrate in excess of 2 years' experience of handling domestic property claims from instruction to conclusion
Commitment to gaining the relevant knowledge and skill for the professional and technical requirements of the job.
Effective communication and negotiation skills
Conscientious and hard working to achieve required results, as well flexible and adaptable during times of surge. Ideally have or be progressing with Cert CII and Cert CILA qualifications
**Benefits include**: Healthcare scheme
A Self Invested Personal Pension Scheme
Holiday allowance of 25 days plus bank holidays
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
Our client is passionate and understanding about its colleagues - so they have built flexibility into their colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, they are supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.
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