Estate Concierge

**Purpose of the Role**

Our Estate Concierge’ are responsible for impressing and delighting our guests with unforgettable experiences across our 36-acre resort. Working in conjunction with our Front of House, Food and Beverage, Fitness and Leisure, and housekeeping teams, our Estate concierge are always available to respond to guest requests and are expert anticipators.

We strive by the acronym
**GUEST. Giving Unexpected Exceptional Services Today. **To fulfil the purpose of this role, the successful individual will be one who thoroughly enjoys meeting our guests and makes that conscious efforts to make everyone’s days memorable with the personal attention to detail.

We are looking for someone who;
- Holds a friendly nature and willingness to help
- Are knowledgeable of the local area and are natural communicators.
- Strives to deliver quality and perfection with confidence
- Proactive and has a nature of closing actions down in full
- Maintains a positive tone and a helpful attitude.
- Will be proud of being the reason our guests return time and time again.

**A few ‘need to knows’**
- This role offers a four-on-four off shift pattern
- The working hours are 1200 - 2200
- This role is a live-out vacancy
- Interviews may consist of a Teams Call or an onsite visit
- All applicants must be eligible to live and work in the UK.

**About Us**

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

**Role Requirements**
- Meet and greet guests at peak check in times
- Support operational departments outside of our normal operating times
- Respond to, and action, any guest requests or feedback
- Liaise with Department Heads to communicate and deliver guest preferences
- Ensuring guest and working areas are consistently maintained to a high standard, inclusive of furniture and loose fittings
- Be Langdale's lead Fire Marshall and undertake training to our company standard
- Be Langdale’s lead staff member for out of hours building evacuation
- Undertake First aider training to company standard
- Liaise with the management team daily to acknowledge the level of business
- Responsible for liaison with the coordinator of any evening events, Hospitality team and Client Services team for all late meetings and events
- Assist in room set up for following day
- To be aware of and promote all services offered on the Estate
- To know and understand the current policies and procedures of the Estate
- Provide support to Management as required, in cases of emergency.

**What you will get in return**:

- Company Sick Pay after 6 months in service
- Trade Discount at B&Q
- Life Cover up to twice your salary after 6 months in service
- Learning & Development Plans
- Free hot & cold meals available, and served in a staff canteen
- Spa discounts for you and a guest
- Onsite pub and restaurant discounts
- Be a guest for the night free of charge Stay in our Langdale hotel, B&B for one night
- Free access to the fitness and leisure facilities
- Monthly prize draw for staff nominated by guests
- Monthly ‘Langdale Superstar’ prize draw for staff nominated by colleagues
- Monthly prize draw for use of the Brimstone Spa Thermals
- Uniform provided
- Free onsite parking
- Staff Events for every occasion; welfare offering, seasonal and much more

**Please note this is a live out only position.