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Arc Receptionist/administrator

2 weeks ago

Telford, United Kingdom Furrows Limited Full time

**ARC Receptionist/Administrator
- Telford**

A vacancy has arisen for an ARC Receptionist/Administrator based at our Telford dealership. We are looking for a highly motivated individual, who can demonstrate excellent customer service skills.

**Duties**:

- Cultivate close and harmonious relationships with all work providers, customers and colleagues
- Understand customer needs and perception
- Maintain up-to-date knowledge of insurance company policies including, provision of courtesy cars
- Ensure all courtesy cars are covered by insurance before release
- Ensure completed cars are not released until confirmation of payment is received.
- Keep customers informed of job progress and completion date
- Update in house and external management systems accurately and timely
- Ensure bs10125 standards are adhered to all times
- Customer reception and queries
- Arrange or issue insurance cover for courtesy cars
- General administration
- Liaise with insurance company on inspection requirements and approvals
- Control of courtesy cars
- Organisation of external vehicle logistics. (Collection and Delivery)
- Raise job cards
- Final invoicing of completed job cards

**Hours of work**: Monday to Friday, 42.5 hours per week

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person