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Continuous Improvement Practitioner

2 weeks ago

Sheffield, United Kingdom Currys Full time

**Continuous Improvement Practitioner**:
**Hybrid, full time, 37.5 hours per week**

**12 month fixed term contract**

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As a Continuous Improvement Practitioner you’ll be responsible for leading multiple continuous improvement projects and initiatives for the Customer Management Centre (CMC), across retained and outsourced operations. You’ll use your skills and expertise to deliver significant improvement to the customer experience, colleague experience and reduce operational costs supporting the CMC strategy.

**As part of this role, you’ll be responsible for**:

- Leading and managing a cross functional team through the full end to end improvement lifecycle from design, planning and delivery of the initiatives with associated tracking of benefits and impacts.
- Supporting the leadership teams to drive a continuous improvement framework and culture across both retained and outsourced operations.
- Creating and documenting implementation/ roll-out plans ensuring initiatives are delivered in line with relevant governance frameworks
- Providing the necessary training / coaching on operational excellence and continuous improvement tools and techniques

**You will need**:

- A Project Management qualification such as Lean Six Sigma is essential for this role
- Understanding of Currys business and customer expectations
- To use your analytical skills to structure and examine data, interpreting results and using this to provide recommendations for improvements
- The confidence and ability to facilitate training / coaching sessions
- Ability to consult, influence, and partner with business leaders at all levels, whether retained or outsourced

**We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include**:

- Access to the Aviva Digital GP app where you can access a GP 24/7.
- Access to the NHS-Approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling 24/7.
- Discount at our Currys stores for you and your family.
- Hybrid working; arrangements will depend on your role and business requirements.

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Transformation team and unbox your passion at the UK’s best-known retailer in tech.