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Housekeeping Supervisor

2 weeks ago

Edinburgh, United Kingdom Murrayfield Hotel Full time

**Job Ref**:SCO5361 **Branch**:Murrayfield Hotel **Location**:Murrayfield Hotel, Edinburgh **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:32 **Posted date**:31/10/2024 **Closing date**:02/12/2024 **Who we are?** The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. **We are looking for an experienced and talented Housekeeping Supervisor to join our fantastic venue** **What is in it for you?** As part of Scotsman Hospitality, you will have access to the following benefits that include: - TRONC electronic tips - Our staff keep 100% of tips earned if applicable to the venue. - Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. - 30% off of food and cinema tickets in all of our venues across Scotland. - Hotel and Apartment discounts. - Access to Scotsman Perks Benefits Portal. - Staff meals on duty. - Flexible working opportunities. - Career development through our Scotsman Steps training programme. **The Role** As a Housekeeping Supervisor, your role will include: - Ensuring that in-house standards of cleanliness and hygiene are maintained at a high level, both in guest bedrooms and public areas. - Responsible for ensuring that they have a comprehensive induction, and that they have regular on going training. - Train and motivate the housekeeping team - Ensure hygiene and safety standard are met within the venue at all times - To hold regular performance reviews with all housekeeping staff, identifying areas for development and training needs. - Manage any customer requests/complaints. **The Person**: - Great attention to detail. - Excellent customer service skills, to anticipate and deliver customer needs. - Previous supervisory experience desirable. - Good communication skills - Ability to coach/motivate. You will be required to be flexible and available for weekend work as necessary, have excellent time keeping skills, able to work in a very fast paced environment with good understanding of time limits per room for check outs and stay overs. You will enjoy working with others, have a great "can do" approach to customer service and importantly have a friendly approach to everyone who you come in contact with. **The Process**: The Murrayfield Hotel combines fantastic hospitality, outstanding value for money and serves as a perfect base from which to explore the historical Edinburgh City Centre. Located just a couple of minutes away from Edinburgh Zoo and the national Murrayfield Stadium which frequently plays host to major live sporting events, as well as music concerts.