Customer Sales Administrator

3 days ago

Cheltenham, United Kingdom Bolthole Retreats Full time

**Sales Consultant**

Bolthole Retreats is a fast-growing, award-winning, independent holiday cottage company. We are now looking for an experienced sales consultant to help continue delivering a 5-star customer experience for our guests and owners. This is an exciting opportunity for someone who enjoys working in a fast-paced environment whilst supporting guests in finding their perfect holiday.

**Responsibilities**:

- To increase sales and covert bookings by guiding potential guests through the booking journey
- To listen attentively and respond to new enquiries and offer options that suit the guest requirements
- Set up new bookings and where necessary make amendments to existing bookings
- Develop strong and trusted relationships with guests and owners through timely and accurate communications
- Accurately log external communications on inhouse systems
- Work with management to maintain best practices for efficient communication with guests and owners
- Meet regularly with the team to give feedback on any improvements that could be made to make the guest journey easier
- To work in partnership with the Customer Services Advisor
- Day to day administration tasks
- Adding booking extras onto booking for guests and taking and chasing payment
- Support with project work

**Requirements**:

- Previous sales or customer services experience preferred
- Good listening and strong communication skills verbal and written
- Ability to confidently use the phone
- Motivated with a flexible attitude to work
- Happy to work as a team and on own
- Strong attention to detail
- IT literate with an understanding of Microsoft packages and to be able to learn various inhouse systems swiftly
- Problem solving
- To proficiently learn the functions of the various systems used

**Package**:
A full-time role of 37.5 hours per week with cover every other Saturday (half-day low season full-day high season) a month with a day off in the week.

£20,000- £25,000 pa - depending on experience

22 days annual leave plus bank holidays + birthday day off (some cover may be needed on B/H)

Company pension

Free on-site parking at our offices in central Cheltenham

Performance bonus

Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: One location

Reference ID: C/S3

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