Trunking Supervisor

**About The Role**: As our Trunking Supervisor, you will be a vital member of the team that ensures our trunking operations runs smoothly and that each one of our customers receives their appliance on time, every time. You will support our Transport Manager in supervising and organising the daily operation plan alongside your co-ordinators on site and ensure that we maintain efficiency in everything we do. Always striving for improvement in a high-performance culture you will keep your team motivated and engaged. **Here's What You Can Expect To Be Doing**: - Update Wider business on previous night’s performance, including agreed costs. - Manager and monitor spend vs forecast. - Oversee daily plan is achievable and sign of before publishing. - Monitor and relay damage cost to relevant parties and arrange any actions needed. - Communicate with labour providers to ensure strong working relationships. - Be able to plan for resource for future peak requirements. - Be responsible for authorising labour requirement costs. - Ensure that all employees are adhering to company / H&S procedures to provide a safe working environment for everyone. - Facilitate the development and onboarding of new team members. - Encourage and support a positive working environment. **A Few Things About You**: You will have the ability to build lasting, effective relationships with people around you even when under pressure and in difficult situations. You must be smart enough to think on your feet and have a passion to drive our performance paying careful attention to the service that we deliver for our customers and the output of your team. You will be enthusiastic and driven towards achieving high standards of quality and be bold enough to make key decisions quickly and trust your judgement. EXPERIENCE - Previous experience within a Team Leader or Supervisory role - People Management skills including ER processes - An understanding of Transport, Logistics, Distribution or Warehousing - Knowledge of transport legislation and compliance to ensure that all of our vehicles are legally compliant SKILLS - Able to remain calm and focussed under pressure when working to deadlines - Able to solve problems independently and with confidence - Have a logical and methodical approach to all tasks TECHNICAL - PC literate including warehouse software and Microsoft Packages - Can use Excel to intermediate or advanced level - Strong communicator **A Bit About Us**: We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO. Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves. But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it. **Why Choose AO?**: It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking. We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it. "Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different." **Our Benefits**: We’ve designed our benefits to cover everything from big moments to little helps. - 25 days holiday (Excluding bank holidays) - At least 5% contribution pension scheme* - Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership. - Simply Health cash plan, which can help you save towards both medical and dental care.