Associate Resolutions Business Partner

2 weeks ago

Gillingham, United Kingdom Medway NHS Foundation Trust Full time

Resolution Supporting the ER & BP teams integrate process flows to support the informal and early resolution of issues. Participate in the case Triaging function, revieiwing information for each case and identifying any potential risks and ensuring cases are being appropirately managed and options of informal resolution are explored wherever appropriate. Acting as a Resolution Champion, supporting and encouraging early and/or informal intervention wherever possible to resolve staff issues, working with wider HR colleagues, managers and employees to promote a wide range of resolution options. Responsible for delivering conflict coaching and facilitated conversations, managing stress risk assessments, mediation, and providing advice on managing employee conflict.
To support Hearing Panel Chairs under HR process for investigations undertaken by the Resolution Investigators. Management and Leadership Use a coaching leadership style to build relationships and influence managers. Ensure effective communication with other colleagues to ensure consistency in advice and practice. Develop the people management capacity of operational managers through the design, development and delivery of coaching and training for the Trust on Investigations & Hearings, and HR Policies and Procedures Provide coaching to other employees as required to support their development both externally to the HR Department, and other trainees as required.
Provide guidance and reflection opportunities to the resolution team to support wellbeing and learning in regards to team exposure to potentially emotionally challenging casework. Responsible for providing specialist advice on workplace investigations to HR colleagues and Trust Managers. Responsible for communicating highly complex and at times, highly sensitive, information while at the same time sensitively handling issues of conflict that may arise during the investigation process. Responsible for receiving, analysing and interpreting complex information and evidence; using persuasive, negotiating, empathetic and re-assurance skills as required to navigate the investigation process.
Training Delivery Responsible for providing People Skills training (such as mediation/Facilitation, investigations) to staff and other team members Policy / Service Development Making proposals to policies / service issues which are being collated / reviewed by others and where there is a workforce element. Keeping appraised of employment law legislation and ensuring HR advice is given in accordance with this. Information Management Continuous monitoring and updating of Employee Relations Cases using the Trusts case tracking system. Providing reports and analysis of case trends, KPIs and outcomes as necessary Analyse complex evidence data to identify key findings and make appropriate recommendations.

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