Customer Service Technical Advisor

5 days ago


Wirral, United Kingdom Punch Technology Limited Full time

Our company is seeking an experienced Technical Customer Service Advisor to help our team respond to all client enquiries in a timely and professional manner. This role requies you to provide first and second line support to ensure the needs of our clients are met at all times.

**Responsibilities**:

- Receive and handle customer enquiries.
- Provide first-level technical support.
- Create and maintain service tickets on the help desk system.
- Explain policies and procedures to customers.
- Create and monitor warranty Customer Return Merchandise Authorisations.
- Take customer orders for products or services.
- Provide information about products or services.

**Job Types**: Full-time, Temp to perm

**Salary**: £9.00-£10.00 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- WIRRAL: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical customer service: 1 year (preferred)

Work Location: One location



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