Family Liaison Officer

**Family Liaison Officer**

**(Fixed 1 year contract with possible extension pending on funding)**

**RESPONSIBLE TO **Project Manager

**HOURS OF WORK **Mon - Thurs 9am-5pm Fri - 9am-2pm

**LOCATION **Lisburn

**SALARY **£23,00-£25,000 per annum

Pension 3%, Employee Assistance Programme

**JOB PURPOSE**

To support families with a high level of need to develop capacity to reach full potential by addressing the employment, educational, training, health, and socio-economic issues that impact on their lives. Each family will have a person in the NEET category.

Family Liaison officer’s role will be to work with a family for a minimum of 3 months and a maximum of 12 months depending on the issues identified within their action plan and their progress against their agreed targets.

**RESPONSIBILITIES**
- Meet or exceed targets, KPIs and success indicators that are set and agreed.
- To carry out a comprehensive diagnostic with each family and design a tailored programme of support and activities.
- To provide a family support/ referral service (support to address health, social and economic issues)
- Referral to specialist support services
- Family learning workshops -workshops aimed at enhancing family’s ability to address barriers such as relationships, finance, running a home, unemployment, behavioural problems, health issues.
- Manage the customer journey undertaking induction, assessment, and Personal Progression Plan activities with clients.
- Manage a caseload of clients, reviewing their progress towards employment and maintaining engagement to achieve personal and team targets.
- Identify clients’ needs and signpost to 3rd party provision where appropriate.
- Source and manage working relationships with 3rd party providers, complementary provision, and employers.
- Deliver employability interventions on a one to one or group basis including workshop sessions.
- Liaise with both clients and employers to identify any in-employment support required.
- Carry out job-search support to individuals and groups to achieve the target number of employment outcomes.
- Advise, guide, and match clients to employment opportunities.
- Work with Employability Training Officers to establish appropriate employment or placements for customers.
- Support in the process of evaluating the experience of individuals and employers on completing or leaving a programme. Identify success stories and collect appropriate information to use in promotional material.
- Communicate effectively with clients who have different needs, e.g., learning difficulties, mental health problems, ex-offenders etc.
- Manage own professional development and undertake necessary training as identified in performance reviews.
- Always adhere to the company’s policies and procedures, including but not limited to Equal Opportunities, Quality, Health and Safety, Information Security, and IT.
- Compliance with ‘live’ self-evaluation processes and contribution to quality improvement planning to ISEF standards
- Ensure a professional and positive working relationship with internal and external customers and continually strive to exceed customer expectations.
- Such other duties and responsibilities as may be determined from time to time.
**_Please note._**
- The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out such other appropriate duties as may be required by the line manager, with the level of the post and the competency of the post holder._
- The details contained in this job description reflect the requirements of the role at the date it was prepared. Over time roles may change, existing duties may no longer be required, and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, People 1st will expect to revise this job description from time to time. _

**PERSONAL SPECIFICATION**

**QUALIFICATIONS AND EXPERIENCE**

**Essential**
- NVQ3 or an equivalent level qualification in Health, Education and Social Care, or another relevant discipline
- A minimum of one year experience of designing and delivering needs-led development. This includes assessing need, developing support plans, ensuring actions are implemented and reviewed on a regular basis.
**Desirable**
- Demonstrable experience in undertaking holistic assessments of family needs.
- Experience of working to and understanding Child Protection policy, procedures, and legislation.
- A qualification in counselling or career guidance or experience of working with job seekers in a counselling or career advice role.
- Experience of working in a multi-disciplinary environment responding to needs of children, young people, and families.
- Proven experience of carrying out home visits.
**CORE COMPETENCIES/ BEHAVIOURS / CAPABILITIES**
- Possesses drive, energy, determination, and confident approach to executing tasks.
- Positive, enthusiastic approach to problem so