Case Management Team Leader

The case management team is responsible for the case management co-ordination for patients with learning disabilities, mental health, physical and complex needs. Patient’s needs are met and regularly reviewed in line with national requirements for patients eligible for CHC, working within the Shropshire, Telford and Wrekin ICB.
As a Team Leader, Band 7, you will need to have a qualification as a registered nurse. We are looking for a person to lead a team of case managers in facilitating needs assessments, monitoring quality and assurance of care provision and financial agreements. In addition, you would be responsible for oversight of DoLs assessments and engage in complex case discussions to inform case management approaches.
You must possess a current NMC registration and have the ability to travel within the locality.
You will be expected to have a full understanding of the National Framework for NHS Continuing Healthcare and Funded Nursing Care, Who Pays guidance and relevant sections of the Mental Health Act and commissioning and contracting principles.
Ideally, you will be an experienced CHC assessor however, if you are an experienced case manager and do not have CHC experience we would still like to hear from you.
Job Summary
The postholder will manage the co-ordination and monitoring of complex packages of care and NHS funded placement It will be necessary to work closely with patients and their relatives ensuring that they understand the process, the eligibility criteria to be applied, and to provide empathy to patients.
The postholder will have a flexible approach to care and will work across inter-agency boundaries, maintaining good communication and liaison skills with all professionals and members of the public
The postholder will undertake care reviews for people whose care is fully or partially funded by the NHS ensuring patient focused support and facilitating the most appropriate and cost-effective pathway for individual
The postholder will lead the management of packages of care for people in a variety of care and support settings.
Working for our organisation
NHS Shropshire, Telford and Wrekin was created on 1 July 2022 and is responsible for planning and buying a wide range of health and care services for the whole of Shropshire, Telford and Wrekin. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money. We are clinically led and work closely with the 51 GP practices across the county. This means we can have closer links to our patients so we can develop more personalised local health services.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance. With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.
- The postholder is accountable to the Head of All Age Continuing Care and Individual Commissioning and responsible to the Case Management Team Manager.
- The post holder will line manage locality case managers including workload allocation, monitoring, clinical supervision and the full range of line management duties, including appraisal, personal development and performance management.
- The postholder will be expected to work across the breadth of specialties according to their competency levels. For example, all of the team will be expected to cover Personal Health Budgets (PHB) or appeals, but only those competent to cover Children and Young People or Learning Disabilities (LD) would be expected to do so.
- The postholder will be responsible for the formal reviews and compliance with KPIs in relation to review completion for their locality case load, including the quality control and verification/ratification process.
- The postholder will have case management responsibility for a group of assigned patients and be responsible for ensuring that their health and care needs are met and regularly reviewed in line with local and national requirements and undertake eligibility assessments as indicated.
- The post holder will work with the management team in supporting the day-to-day operational management and ongoing development of the team and services.
- The postholder will undertake formal and informal teaching and training as needed. The postholder will possess expert knowledge and understanding of the process and commissioning approval system related policy and procedures relevant to the role.
- The postholder will provide representation to a variety of m