Night Time Receptionist

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**Job Title**:Concierge

**Company**: ClwydAlyn Housing Association

**Department**:Supported Living

**Responsible to**:Project Manager

**Responsible for**:N/A

**Grade**:TBC

**Qualifications**:Qualification or Relevant Experience of working with Vulnerable

People front of house.

**Date of Evaluation**:January 2019

**Disclosure and Barring Service (DBS) Check Requirement**:
This role has been assessed as requiring an Enhanced Level (without barred list) Disclosure
and Barring Service (DBS) check. Staff will need to demonstrate through their DBS check
that they have no spent or unspent convictions, cautions, reprimands or warnings which
would impact on their ability to carry out their role.

Any risks identified through the DBS check will be reviewed by the Group and a Risk
Assessment undertaken. The outcome of the Risk Assessment may result in job offers being
withdrawn or existing staff member’s employment being reviewed. Further information is
available in the Group’s DBS Policy and Procedure which can be requested from the HR
Team.

**1. Purpose of the Post**

1.1 To provide a Concierge service to the scheme

1.2 To maintain and protect the safety and security of the scheme on a day to day

basis as required

1.3 To greet, assist and direct all service users and visitors to the scheme

1.4 To control access to and from the scheme to enable service users to have

prompt and reasonable access to ensure they have prompt and reasonable

access to their accommodation, to their storage facilities within the building and

to any appointments they may have within the building as required

1.5 To undertake such administrative, reception and cleaning duties pertinent to

the role, including answering, recording and redirecting telephone enquiries,

1.6 To keep and maintain accurate information and records relevant to those

accessing the building, reporting issues relating to the personal security,

welfare and safety of service users to the appropriate staff.

2. **Knowledge & Abilities**

2.1 The ability to work with mínimal supervision, use initiative, work alone and work

as part of a team.

2.2 The ability to deal with conflict, manage aggressive behaviour and diffuse

situations effectively.

2.3 Excellent communication skills, both written and verbal.

2.4 The ability to work in a customer and quality focussed manner.

**3. Managing Others
3.1 This post does not manage any other posts.

**4. Working with Others**

4.1 Effective communication skills both verbal and written are required in order to

ensure effective service delivery. In this regard, the post holder will be expected

to:
4.2 The post holder will establish and maintain good channels of communication

within their team

4.2 The post-holder will work in partnership with the scheme staff to facilitate the

provision and exchange of relevant information, on a daily basis and at

meetings, as required.

**5. Use of Technology**

5.1 To have a knowledge, understanding and practical experience of, or be willing

to learn, internal and external telephone systems and basic IT systems such as

5.2 To have knowledge, understanding and practical experience of, or be willing to

learn, CCTV and electronic Door Entry systems

**6. Budgets & Cash Handling**

6.1 In accordance with company policy and procedure ensure effective Banking

Petty cash handling and reconciliation.

**7. Unsocial Conditions**

7.1 A flexible approach to the role is required which may include the requirement

to work on Bank Holidays.

**8. Group Core Responsibilities
8.1 To provide and actively promote excellent Customer Service for both internal
and external service users and stakeholders, ensuring the customer experience
is a positive one.

working practices sharing a common responsibility for Health & Safety across
the Association.

8.3 To comply with the Association’s Risk Management Strategy, identifying and
mitigating against risk.

accordance with Association policy and procedures within daily operations.

8.5 To comply with Standing Orders, Association Policies and Procedures and to
make know to Line Managers any areas which are not adequately covered.

9.6 To perform any other reasonable task as determined by the Manager, Director,
Deputy Group Chief Executive, Group Chief Executive or Board of
Management.

**Mae Clwyd Alyn yn Gymdeithas elusennol Ddiwydiannol a Darbodus / Clwyd Alyn is a Charitable Industrial & Provident Society