Crew Member

"Gong cha” is a Chinese term for the act of offering the best tea to the emperor. It represents teas and beverages of the highest and finest quality, fit for royalty. Today, Gong cha is dedicated to the same principle of providing premium products to its customers around the globe. Gong cha promises to inspire the human spirit and create happiness with a perfect cup of tea. Gong cha’s vision “to brew a billion cups of happiness” is brought to life through its ‘GREAT’ values: Genuine: We put people first at Gong cha. We celebrate individuality and passion to be your best. Respect: Respect for yourself and each other to bring pride and passion in everything we do. Empathy: Ensure everyone feels included and heard. Diversity is welcomed at Gong cha. Adventurous: Be bold and go beyond the expected to delight our customers and stakeholders. Teamwork: None of us is as good as all of us. Let’s build something great and have fun. Gong Cha is one of the fastest-growing international bubble tea brands and is ranked #1 in the Tea category on Entrepreneur’s prestigious Franchise 500® list (2022). The company has tripled over the past three years, and today has 2,200 stores across 25 countries. This will be the FIRST store in Northern Ireland. - **Position Overview**: As a Gong cha crew member, you will create the Gong cha Experience for our customers through excellent service and expertly crafted products. You will be in an energetic store environment where you will have the ability to master your beverage & food craft, work alongside friends and meet new people every day. A cup of tea and a friendly face can go a long way. Staying true to our Vision & Values, we can truly make tea, how it is meant to be. - **Responsibilities**: - Create a great guest service experience - Take pride in your work and work to serve the best quality product - Open to learn new things (especially the latest beverage recipe) - Handle card purchases in the POS system. - Be responsible for store, guest, and food safety. - Keep cool and calm in a fast-paced, energetic work environment. - Maintain a clean and organized workspace. - Have excellent communications skills. - **Gong cha is an Equal Opportunity Employer** Our company is an equal opportunity employer. We are dedicated to fostering a diverse and inclusive culture that values the contributions of all individuals. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic. We respect and celebrate the differences among our employees and strive to create a work environment where everyone can thrive and succeed. We are committed to providing equal employment opportunities for all qualified applicants and employees in all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and termination. We comply with all applicable federal, state, and local laws regarding equal employment opportunity. - **Qualifications**: - Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation - Available to work flexible hours - Meet store operating policies and standards, including providing quality beverages and food products, cash handling. food safety, store cleanliness and store safety and security. - Engage with and understand our guests, including discovering and responding to guests needs through clear and pleasant communication - Prepare food and beverages to standard recipes or customized for guests, including recipe changes such as temperature, quantity of ingredients or substituted ingredients - Available to perform many different tasks within the store during each shift **F. Skills**: - Ability to learn quickly - Ability to understand and carry out oral and written instructions and request clarification when needed - Strong interpersonal skills - Ability to work as part of a team - Ability to build relationships **Job Types**: Full-time, Part-time, Permanent Pay: £12.21 per hour **Benefits**: - Discounted or free food - Employee discount **Experience**: - Food preparation: 1 year (preferred) - customer Service: 1 year (preferred) Work Location: In person Reference ID: GC Crew - 1 Expected start date: 11/01/2025