Receptionist/clerical Assistant

The main purpose of the role is to provide a full and confidential reception and administrative service. The post holder will act as the first point of contact to visitors and patients attending the hospital, prioritising information and dealing with routine enquiries from service users, colleagues and visitors. The post holder will be required to work closely with other administrative staff, but also work alone and use their initiative to resolve/process daily queries. They will provide Reception/Administrative support to other areas within the radiotherapy service at The Christie at Salford.
The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation.
Communication Skills
Ensuring accurate recording/input of treatment and planning data
Organising and scheduling patient appointments
Greeting and escorting patients
Assisting patients with appointment queries
Knowledge, training and experience
Problem solving & forward thinking
Uses knowledge of integrated clinical information systems for collating data and adding referrals
Data input and radiotherapy completion tasks
Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Personal Skills
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Other Responsibilities
Is responsible for stock control in areas of work
Is responsible for the production and processing of all relevant completion letters following a patient’s treatment
Creation of Follow up appointments on treatment completion
Effort
Patient transfer
Manual handling tasks as required
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
The Christie at Salford opened in 2011 and is one of three Christie satellite centres delivering Radiotherapy to patients closer to their homes.
The Reception team works closely with the radiographers and medical team providing administration, practical and clinical support for patients.
Working hours must be flexible to fit the needs of the service and individuals will be expected to participate in all shift patterns and will be contracted to work between 6am and 11pm, however routinely the department works between the hours of 7.30am and 7pm Monday to Friday (including bank holidays). Flexible working and part-time/job shares will be considered.
Patient care is important to us and training will be given for the skills required.
DUTIES AND RESPONSIBILITIES
Communication Skills
Meet and greet patients attending the Radiotherapy department, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance.
Exchange information with patients and staff, both verbally and in written format
Communicate information between departments internally and external.
Knowledge, training and experience
Access patients’ demographic details on Medway and amend as necessary.
Enter patient onto the Medway appointment system
Provide comprehensive advice to patients/relatives regarding appointments.
Track patient case notes in Medway system.
Deal with queries from patients and other service users, for example GP’s, hospital staff, social services, voluntary organisations and Trust management.
Liaise with other members of staff regarding case notes and patient visits
Resolves issues arising in own role, such as cancellation of patient appointments
Uses own initiative to liaise with clinical staff where necessary regarding patient queries
Use patient information systems to assist patients and staff.
Work in Medway system, requiring standard keyboard skills
Use of office equipment including PCs, fax machine, and phones.
Maintain patient confidentiality at all times
Follow all relevant policies and legislation.
Post holder is expected to follow all relevant protocols, and standard practice.
Work collaboratively with colleagues to ensure policies are adhered to.
Undertakes surveys/audits as necessary to own work.
Manager is available as point of reference for any queries and will meet regularly.
Planning and Organisation
Use own initiative to solve problems referring to manager as necessary.
Books patient transport where applicable and deals with transport queries
Booking and scheduling of physiotherapy