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Customer Service Advisor

2 weeks ago

BartonuponHumber, United Kingdom Talos360 Full time

**Customer Service Advisor
- Barton
- Upon-Humber**

**Basic Salary of £20,400 + Quarterly bonus**

We are currently recruiting for an exciting **Customer Service Advisor** based in Barton-Upon-Humber paying a fantastic basic salary of £20,400 to join our Customer Care team. Whether arranging a delivery, helping with a product query or dealingwith a complaint our Customer Care Advisors are responsible for creating award winning, positive experiences.

If you're resourceful and a confident communicator, you could find a role where your personality and passion allows you to make a real difference to the customer experience. We are looking for advisors who would like this opportunity to start and buold acareer

**Main responsibilities**:

- Proactively resolving customer queries and issues through various channels of communication
- Taking ownership of each customer call to provide the best resolution
- Provide all customers with an exceptional experience
- Assist stores with any related queries or concerns relating to the systems or processes
- Identify and report on any processes that could result in a poor customer experience
- Demonstrate empathy and clear understanding when liaising with customers in a professional manner

**What we expect from you**:

- Attentive with a strong focus on the customer experience
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
- Ability to effectively organise and prioritise your own workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fast-moving environment
- Excellent computer skills including Microsoft Office
- Flexible with working hours & overtime, including weekends & evenings
- Excellent attendance with proven reliability and can adhere to the agreed work schedule

**Company Benefits**

**- **Free access to our state of the art on site gym, open 24/7
- Enjoy subsidised meals in our two fantastic restaurants
- Free on site parking
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Free uniform included that you can also claim under the HMRC allowance
- Nationally recognised qualifications available after 6 months continuous service

If you think you would be a great fit for this role. Please **APPLY NOW. **As we are looking to recruit immediately