Helpdesk Administrator
15 hours ago
Job Advert
We are seeking an ambitious, self-motivated person to join our expanding Helpdesk team.
Duties & Responsibilities:
- Following up with customers to ensure full resolution of issues
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention
- Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
- On Call ROTA
Education, Qualifications and Experience:
- Previous experience working on a Facilities Services Help Desk
- Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc. (Not Essential)
- Strong computer skills - Excel & Word
- Excellent communication skills
Key Skills and Competencies:
- Familiar with reactive and planned maintenance contracts and frameworks
- Oral and written communication skills
- Customer service orientation
- Problem solving
- Team interaction
- Attention to detail
- Ability to work under pressure
- A good understanding of KPIs
- Ability to think fast
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