Helpdesk Administrator

15 hours ago


Manchester, United Kingdom McGoff Group Facilities Services Full time

Job Advert

We are seeking an ambitious, self-motivated person to join our expanding Helpdesk team.

Duties & Responsibilities:

- Following up with customers to ensure full resolution of issues
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention
- Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
- On Call ROTA

Education, Qualifications and Experience:

- Previous experience working on a Facilities Services Help Desk
- Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc. (Not Essential)
- Strong computer skills - Excel & Word
- Excellent communication skills

Key Skills and Competencies:

- Familiar with reactive and planned maintenance contracts and frameworks
- Oral and written communication skills
- Customer service orientation
- Problem solving
- Team interaction
- Attention to detail
- Ability to work under pressure
- A good understanding of KPIs
- Ability to think fast



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