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Senior Customer Success Manager Saas Hybrid

2 weeks ago


Milton Keynes, United Kingdom Shift F5 Limited Full time

Job Description/Advert:
We are hiring an experienced Senior Customer Success Manager to join a fast-growing SaaS software company based in Milton Keynes. The role is Hybrid, with a salary of £42k - 53k.
The Senior Customer Success Manager will be expected to:

- Develop customer success strategies and plans that meet customer requirements
- Monitor customer satisfaction and identify areas of improvement
- Manage customer interactions, requests, and complaints
- Establish a customer success team and lead the team to success
- Analyse customer data and develop customer insights
- Develop and maintain customer relationships
- Identify and implement process improvements
- Develop and maintain customer service standards
- Collaborate with other departments to ensure customer success
Technical Skills Required:

- Proven track record in customer success management
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and in a team environment
- Ability to manage customer relationships
- Detail-oriented with excellent organisational skills
- Knowledge of customer service processes and methodologies
- Knowledge of CRM software
- Knowledge of data analysis tools
- Knowledge of SaaS software
Keywords:
Customer Success Manager, SaaS, Software, Customer Service, CRM Software, Data Analysis, Milton Keynes

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.