Payments Operations Manager

2 weeks ago


London, United Kingdom eFinancial Careers Full time

I am working with a well-established global Payments company who have been in the market for over 40 years and are based in London. They are looking for someone to join the team as a payments Operations manager.

You will be responsible for a small team of 4 and drive the performance, development and continual improvement of payment operations team. The role purpose is to ensure the payments aspect of transactions are processed accurately, compliantly, efficientlyand cost effectively.

**What you will be doing,**
- Manage day to day payment operations, ensuring all processes are delivered accurately and within daily cut off times and deadlines.
- Implement and manage daily, weekly, monthly, YTD KPIs - ensure teams, internal and external are operating effectively.
- Review and implement payment process maps.
- Ensure effective team leadership, including regular 1-2-1 processes and performance reviews and staff development.

**Knowledge,**
- Experience in Managing a Back Office team and working environment along with knowledge in multi payment platforms
- Experience of delivering operational change to meet changes in regulation or to improve customer outcome
- Good knowledge of reconciliations and investigations
- Preferable to have experience in SWIFT MT103 and MT202 payment messages and query management



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