Customer Service Advisor

We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands.

We have fast-growth in our Customer Service Department working in partnership with UK’s well-known, trusted and respected brands - John Lewis Partnership, Virgin Money, Ticker Insurance to name a few. We are looking to recruit exceptional Customer Service Advisors to join our contact centre.

**What will I do in the role?**
- The most important part of the job - being our Brand Ambassador
- The first point of contact for all customer queries
- Handling a high volume of inbound and outbound customer calls
- Make sure the customer is at the heart of every conversation
- Updating customer records as and when necessary.

**What do I need?**
- A genuine passion and desire for delivering ‘excellent customer service’
- Ability to be versatile in your approach to adapt your style for each customer
- Ensuring an empathetic approach for all our customers
- Strong written and verbal communication skills
- Experience of working in a customer-facing environment
- A true team player
- Have the drive and willingness to learn

**What are the working hours?**

Full time - 40 hours per week on a rota basis: Monday to Friday 8.00am - 8.00pm, including weekends

**Why work for us?**

To be part of a fantastic, supportive team with great progression opportunities, with access to the following benefits;
- **“The best job ever“** feeling
- Various high street discounts - including discounted local theatres tickets, Merlin attractions
- Christmas Savings Club
- Social company events, we want you to be part of the Hood Group family
- Employee Recognition Scheme, we celebrate and recognise your contribution to Hood Group
- We are offering 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Health & Wellbeing Program
- Incentive of £250 on Refer a friend scheme
- Learning & Development assistance Program
- Private Medical Health Care
- Private Health Insurance
- Eye Care Vouchers including discount on glasses
- Pension Scheme

**And there’s more benefits.**

We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street. This is a key part of our hybrid model, having a space where people can work together collaboratively and catch up in person. Whether that’s coming in for training, meetings, workshops or simply coming in to work We offer home working for all staff, whether regularly or occasionally, allowing flexibility and a good work life balance around other commitments and family life.

We will provide your laptop and any other professional equipment required and you will also receive a working from home allowance.

We have a robust 4 weeks’ training programme that requires you to be in our offices and you must be able to travel to our Southend offices on a regular basis.

This role is working from our Southend office for the first 6 months of your employment as well as from home.

We require you to have a fast & stable home fibre broadband -, with a (proven) minimum consistent speed of 20mbps download & 10mbps upload, available at all times.

If you would like more information, please contact the recruitment team on 0345 307 3982.

**Salary**: £21,000.00-£23,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Southend-on-Sea