Care Navigator

3 days ago

Fareham, United Kingdom Partnering Health Ltd Full time

Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. Monitor the electronic SAS booking system and liaise with the contract manager with any workload concerns. Deal with patient queries concerns with empathy and professionalism at all times, raising any Safeguarding concerns to the contract manager. Communicate with Service Lead GP regularly with regards to the management of patients.
Manage expectations of the patients on the telephone in line with Service policies, being able to provide firm yet fair responses to challenging patients in line with these policies. To process all repeat medication requests, liaise with patients and pharmacists regarding queries and requests. Task the GPs with Acute prescription requests. Ensure repeat medication is issued in line with protocols that are in place and ensure that any queries raised are dealt with quickly and correctly.
Action and close issues logged by the operations team. Ensure that all Administration tasks are completed within set service levels, report any non-compliance to the contract manager. Ensure all complaints are logged and acknowledged in accordance within the set timeframes, from time to time you may be required to assist with investigating Complaints. To adhere key performance indicators (KPIs) as set out by the business.
Ensure mandatory training is kept up to date in line with PHL policies and procedures. To provide cover if and when required should the service require it.

  • Care Leaver Personal Advisor

    7 days ago

    Fareham, Hampshire, United Kingdom Hampshire County Council Full time

    Job Details:Job Reference: HCC622558Salary Range: £33,178 - £36,369 per annumWork Location: The Parkway, Fareham (Hybrid Working)Hours per week: 37 (part-time hours will be considered)Contract Type: PermanentClosing Date: 2 December 2025The Role:As a Care Leaver Personal Advisor in our Refugee Service, you'll join a dynamic and creative team dedicated to...

  • Refugee Team Care Leaver Personal Advisor

    1 week ago

    Fareham, United Kingdom Hampshire County Council Full time

    **Job Details**: **Job Reference**: HCC621261 **Salary Range**: £32,149 - £35,241 per annum **Work Location**: Parkway, Fareham **Hours per week**: 37 **Contract Type**: Permanent **Closing Date**: 8 June 2025 **An exciting opportunity has arisen for a Care Leaver Personal Advisor to join our Refugee team at Hampshire County Council.** Channel your...

  • Social Worker- Mash- Non Caseholding

    1 week ago

    Fareham, United Kingdom NonStop Consulting Ltd Full time

    Social worker - MASH- Non caseholding - Good Ofsted NonStop Care is currently working a Good Ofsted local authority who are looking for an experienced social worker to join their Multi Agency Safeguarding Hub(MASH). This is a Non Caseholding role giving you a balanced work load leading to improved Job satisfaction and a better work life balance In this...

  • End Point Assessment

    20 hours ago

    Fareham, United Kingdom South Hampshire College’s Group Full time

    **Care to Join Us?** We currently have an exciting opportunity for a passionate, dedicated and skilled The information below provides more detail about the role and you may also wish to learn a little more about working for South Hampshire College Group by viewing the below video. We offer great benefits including; - 38 days leave per year (including Bank...

  • Assistant Team Manager

    19 hours ago

    Fareham, United Kingdom Hampshire County Council Full time

    Job Details: Job Reference: HCC622929 Salary Range: £48,993 - £53,427 pro-rata, per annum, inclusive of Market Supplement of £8,350 pro-rata, per annum (actual salary for part-time role £39,723 - £43,318 per annum) Work Location: The Parkway, Fareham (Hybrid Working) Hours per week: 37 or 30 Contract Type: Permanent Closing Date: 4 January 2026...

  • Business Support Administrator

    7 days ago

    Fareham, United Kingdom Southern Health NHS Foundation Trust Full time

    **The closing date is 26th Jan 2025** **Job summary**: An exciting opportunity has arisen within Hampshire and Isle of Wight Healthcare NHS Foundation Trust to appoint a motivated and enthusiastic Business Support Administrator to join the Safeguarding Children Team. Southern Health NHS Foundation Trust is a leading organisation that is forward thinking and...

  • Social Prescriber

    6 days ago

    Fareham, United Kingdom Meon Health Practice Full time

    The Young Person & Families Social Prescriber will work within the Wellbeing Team for the patients of Meon Health Practice covering three GP Practices. The role will involve providing personalised support to families and young people aged up to 25 years to enable them to take control of their wellbeing, live independently and improve their health outcomes....

  • Test Administrator

    7 days ago

    Fareham, United Kingdom Pearson Full time

    **Our Organisation** Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the...

  • Head of Artificial Intelligence

    2 weeks ago

    Fareham, United Kingdom Zurich Insurance Full time

    Working hours: This role is available on a part-time, job-share or full-time basis.Salary: Lucrative compensation and benefits package Location: London, hybrid working with occasional travel to other offices.Closing date for applications: 19th December 2025 The Opportunity Are you ready to shape the future of AI at Zurich? We’re looking for a leader with...

  • Training Design Business Partner

    1 day ago

    Fareham, Hampshire, United Kingdom Raytheon UK Full time

    Date Posted: Country:United KingdomLocation:GBRHAM112: HMS Collingwood, Newgate Lane, No 633, Altantic Building, Fareham, Hampshire, PO14 1ASPosition Role Type:UnspecifiedTraining Design Business PartnerLocationHMS Collingwood (occasional travel to naval training sites across the UK)Onsite roleSC RequiredSC ClearanceDurationPermanentHoursFulltime 37...