Bank Admin Assistant

Does flexibility in your work hours appeal to you? Are you available to work a minimum of 6 weeks over a 6 month period (on average)?

Queen Victoria Hospital is looking to increase the amount of people available to work across a number of administrative areas to help support our full time workforce continue to deliver an excellent service to the local community of East Grinstead.

Dependent upon your skills and experience, you could be asked to work anywhere within the Trust, from covering Reception in our World Class Burns Unit, to providing admin support in one of our Office based Teams. No two assignments will be the same, and can vary from working from one day in a department up to covering a placement of several weeks. We are looking to recruit Admin Staff who can offer a minimum of 3 full days per week.

These roles suit a range of skills and experience, from those just looking to start a career in administration to experienced and trained Medical Secretaries with thorough knowledge and expertise in a clinical setting.

As the first part of the shortlisting process we will be evaluating the quality and content of your personal statement, giving examples and evidence where possible against the essential criteria in the attached Job Description.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

If you are invited to interview you will be advised of any tests you will be required to complete as part of the selection process.

**Responsibilities include**:

- Establish and maintain electronic and manual filing systems
- Inputting and manipulation of data into relevant computer databases, creating documents, including lists and operational information for internal and external clients
- Administrate and process paperwork within structured ways of working
- Make routine and prioritised appointments either face to face or over the telephone with a diverse customer base where communication barriers can be unique to individual customers.
- Respond to internal and external enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits
- Plan and prioritise completion of daily tasks with the possibility of frequent interruptions which can re-prioritise daily workloads
- Organise daily tasks (and weekly activities), ensuring team members are aware and updating supervisors, including any work handovers to support business continuity
- Report any issues and / or concerns to supervisor, including task awareness, as appropriate
- To follow Trust standard operating procedures for the type of work assigned to

procedures
- To staff clinical reception desks, providing general assistance to team-members and the public in a positive and friendly manner