Front of House

**Front of House Staff Required For Busy Panto Season**

Full time and part time positions are available.

Unfortunately, as this is a busy season for us we will not be able to honour any holidays already booked for during this period.

**Main Purpose**

Working in conjunction with the Front of House Manager / Duty Manager to deliver a friendly & efficient service to our customers.

**Key Responsibilities**
- To check ticketing at Front of House designated positions, ensuring that only patrons with correct tickets for that show and date enter the auditorium.
- To take customers & groups to their seats in the theatre auditorium as allocated.
- To ensure all theatre & company policies and procedures as well as legal requirements are adhered to.
- To monitor members of the public before, during and after performances, notify a Duty Manager or a Security Guard should there be any cause for concern regarding the security and welfare of the building, its customers or staff.
- To sell programmes, merchandise & ice creams in the interval periods.
- To maintain a friendly, welcoming helpful and competent service with fellow employees and everyone that comes into contact with the theatre.
- Working with your fellow Front of House employees & Duty Manager to ensure the theatre is consistently presented to a high standard of cleanliness, tidiness and functionality.
- To attend shifts on time, dressed appropriately and ready to begin work.
- To ensure availability to attend work is provided in line with theatre policy.
- When handling cash, to ensure that the cash is accurately accounted for & kept secure during each sales period.
- Front of House Assistants can be expected to carry out a number of specific duties during their call including the roles of door person, usher & sales staff; specific role details will be provided separately.
- To ensure you are consistently dressed as outlined by the Front of House Manager / Duty Manager for each shift and arrive as requested and punctually.
- To undertake any other reasonable requests as required by the Front of House Manager / Duty Manager.
- Cleaning and removal of rubbish from the auditorium, before, during and after each performance.

**Person Specification - Essential Characteristics**
- Competent in delivering high standards of customer service; to all theatre visitors as well as colleagues.
- A friendly and amenable persona and a team player.
- Excellent verbal communication skills (including a good standard of spoken English).
- Organised; evidence to show capable of prioritising and carry out numerous responsibilities in an efficient manner.
- Confident with dealing with customers face to face
- Experience in money handling
- Competent in delivering quick & efficient sales in an often busy sales environment; numerically competent.
- Competent in delivering targets within agreed timescales.
- Good mental arithmetic skills and ICT skills.
- Willingness & flexibility to work evenings and weekends.

**Person Specification - Desirable Characteristics**
- Previous experience in a customer service role.
- Certification to show competence in the responsibilities outlined above.
- Experience in using an electronic till system.
- An understanding of the front of house department within a theatre.
- Awareness of hygiene and health and safety.

**Remuneration and Hours**
- Salary: £12.00 Per Hour.
- Hours: You will be required to work split shifts which includes mornings, afternoons and evenings, sometimes 7 days a week depending on the performance schedule.
- Probationary period: 6 weeks.
- Notice period: 2 weeks.
- Pension: As part of auto-enrolment you may be eligible for NEST pensions. Currently, the Pavilion will contribute 3%.
- Location: This position is based at Pavilion Theatre, 121 Renfield Street, Glasgow, G2 3AX.

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 2.5 months
Part-time hours: 16-40 per week

**Salary**: £12.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability
- Weekends only

Ability to commute/relocate:

- Glasgow, G2 3AX: reliably commute or plan to relocate before starting work (required)

Reference ID: Front of House: Panto