Sales & Client Services Coordinator

**Competitive Salary | Permanent contract**

**About the company**

UniqueX delivers innovative, autonomous software solutions and content services to cinemas worldwide. We have a truly global reach, our products are used in 65 different countries around the world, making us the leading digital cinema solution provider. Our customers include major Hollywood and independent film studios, and the largest cinema operators in the world. If you’ve ever been to the cinema, chances are UniqueX helped put that movie on screen.

We are a growing team, spread across multiple global locations including offices in Manchester, Norway and Lithuania. This is a great opportunity to join our talented team in the digital technology sector.

**Team and Job Purpose**

We work collaboratively to develop our products by encouraging employees to share their ideas. We value each person’s talent and the contributions they bring to the organisation, giving them the motivation and tools to successfully achieve their goals.

The Sales & Client Services Coordinator is part of the Commercial Team, working as a bridge to the Finance Team to process, monitor and oversee orders, ensure quality control and manage the estate and renewal listings for software licensing. You will work directly with both clients and resellers on specific client accounts, ensuring billing and delivery of revenue is executed accurately. The role includes working with the marketing team to ensure timely and accurate delivery of marketing materials.

You will act as single point of contact for our international sales team when working with global Operations, Support and Finance teams.

Time management and communication are the key to success in this role. You will be expected to operate in a fast-paced environment with a varied role, reporting directly to the Chief Commercial Officer.

**Duties and Responsibilities**
- Renewals - monitor accounts and keep license management records, engaging with the clients to confirm orders and subsequent renewals
- Maintain schedule management to keep a handle on connections between renewal and invoicing
- Order completion - checking invoices and payments to successfully close each order in good time
- Provide excellent customer service, proactively keeping clients updated at all stages
- Continually keep our sales system, HubSpot, up to date throughout the order and license management process, storing invoices and dates when any follow up or action was made on each deal within HubSpot
- Marketing tools - assist with maintaining and updating marketing tools as and when required
- Working with IT to highlight pre and post-sales support requests, ensuring a smooth and successful sales process.
- Maintain client tracking data following exhibitors’ sales deals
- Undertake territory analysis, providing an ongoing central resource program, listing UniqueX installations by territory to allow for renewal and upselling

**Who we think will be a great fit.**

If you are a strong team player that takes pride in delivering great results, has a passion for cinema, with solid experience and interest in the digital software sector, we would love to hear from you.

**Essential Skills**
- Quick to learn, understanding what is required and taking accountability to ensure delivery is successful
- Ability to prioritise and respond at pace
- Confident in stakeholder management at all levels
- Strong Excel skills
- Strong competence with numbers. A key element of the role requires the generation of invoices and reconciliation of account statuses
- Attention to detail and the ability to identify errors in calculation
- Fluent in spoken and written English with exemplary grammar and communication skills

**Desirable Skills**
- Experience using Hubspot
- Additional languages beneficial

**We offer exciting benefits such as**:

- Looking to take a certification course or embark on a learning activity? We will support you where we can
- 20 days annual leave increasing to 24 days based on length of service
- A day off to celebrate your birthday
- Meet and have fun with your colleagues at team events.
- Hybrid working or fully remote with flexible hours to support your working preferences.
- Is your hometown too small for you? You have the opportunity to work from another location.
- Want to work with your friends or the techie people you know? We have a referral program to help you with that.
- Workplace pension

As a company, we are required to complete criminal record checks on our employees e.g. DBS (Disclosure Barring Service or relevant check-in our other locations e.g. Lithuania/USA)

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday