Administrative Officer

Revalidation Support Unit (RSU)

The RSU is a professional unit within Health Education and Improvement Wales (HEIW) that aims to support and improve professional standards across Wales. The Unit has responsibility for:

- Management of the GP Appraisal Process for all GPs in Wales on behalf of the Health Boards.
- Leading on Medical Appraisal Quality Management systems and providing support for Medical Revalidation.
- Delivery of face-to-face CPD events, training, and online learning/resources.
- Development and management of online systems to support appraisal and revalidation:

- Medical Appraisal Revalidation System (MARS) - a sophisticated online appraisal platform used by over 7000 doctors, appraisers, HB managers, and Medical Directors to facilitate the annual medical appraisal process, and to support doctors and employers in meeting the requirements of revalidation.
- Orbit360 - a system to facilitate multi-source feedback for Doctors as a part of their revalidation requirements.

We are looking to appoint a motivated and enthusiastic individual to join the RSU as a full-time permanent Administrative Officer.

Full training, including an extensive comprehensive induction will be provided. No previous experience of using the systems is required.

We place huge significance on continuous learning, and we are committed to facilitating this through opportunities provided by HEIW.

Are you ready to take the next step in your career?

Do you have the creative flair and technological know-how to help drive our online systems forward?

**About the role(s)**:
The Revalidation Support Unit (RSU) Officer - Appraisal Systemswill provide first line support to the management of appraisal and other online systems. They will be required to develop effective working relationships with internal and external stakeholders and provide support, guidance, and training in line with local and national policies and procedures. They will supervise the Service Desk team, assigning tasks as appropriate.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW’s is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

- Respect for All in every contact we have with others,
- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,
- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

**What you can expect**:

- a corporate induction and 90 day Welcome itinerary,
- compassionate leadership,
- a meaningful values based performance appraisal process,
- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as “One HEIW Team”. Do you want to join that team?