Customer Success Manager
1 week ago
Through market leading investment fund data and technologies, our client provides support to over 800 fund management groups across 15 countries. To provide this level of integral support, their Operations team is crucial to the success of their award winningcustomer service function; this function is vital in enabling clients to achieve their business goals.
As the largest team in the company, operations works across every area of the business in varying roles, from data and product experts to customer service specialists. The team is also responsible for the quality and integrity of the investment data on whichour clients rely. Currently they have the requirement for a **Customer Success Manager** based within their UK operations.
**Key Responsibilities**
- Accompany customers as they transition from sales prospects to active users of products.
- Focus on customer loyalty and building close long-term relationships
- Work to fix issues before they happen by proactively looking out for customers’ business, suggesting new and innovative ways to keep them succeeding with our products.
- Keep up to date with the range of products and customer’s business and needs to be able to make relevant suggestions and recommendations
- Monitor and ensure customers consistently use products and services realising maximum value out of it
- Coordinate with internal teams to connect our customers’ needs with our products and services development strategy
**Key Personal Skills**
- Strong relationship building skills
- Problem solving skills
- Sense of empathy
- Ability to understand and interpret client/business data in a clear and commercial manner
- Influencing and negotiation skills,
- Industry knowledge
- Knowledge of Salesforce desirable
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