Employee Services Team Leader

An exciting opportunity has arisen for an enthusiastic and motivated payroll team leader to join the Employee Services team on a permanent basis to support our payroll shared services for NHS clients, processing circa. 28,500 employees.

As an Employee Services Team Leader you will provide leadership to the Employee Services Team in accordance with the stated corporate strategy, Standing Financial Instructions and Business Objectives of the Trust and Shared Service clients. Ensuring a high quality, comprehensive, effective and efficient payroll services that ensures the timely payment of all employee remuneration, expenses and allowances in accordance with statutory requirements, Agenda for Change, and any other legislative requirements where necessary.

Experience of Oracle or ESR is highly desirable. You should be able to use Word, Excel and Outlook confidently. Knowledge of EASY would be helpful but not essential.

The post holder will provide management to the Employee Services Team ensuring a high quality, comprehensive, effective and efficient payroll services that ensures the timely payment of all employee remuneration, expenses and allowances in accordance with statutory requirements, Department of Health and Social Care, Agenda for Change and trust policies, and any other legislative requirements where necessary.

To provide a cost effective, efficient and responsive payroll service focused on achieving a high level of customer satisfaction, through a competent committed team.

To interpret complex national pay related guidance and provide payroll and pension advice to the Trust directors, managers and employees as required.

To ensure all employees are paid in line with both local and national policy and within the strict payroll processing deadlines that exist.

To ensure that the Employee Services team deal with queries arising daily from members of staff promptly and professionally.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as“Good”by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

The Employee Services Team Leader has overall day to day management responsibility for staff within the Employee Services Department to provide a comprehensive customer focused payroll service to the Royal Wolverhampton NHS Trust and Shared Services Clients. The Employee Services Team Leader is responsible for various members of Employee Services team including Pension Officers, Senior Employee Services Advisors, Employee Services Advisors, Expenses Officer, Expenses Assistants, Payroll Assistants through to Employee Services Assistants,

To be responsible for accurately calculating and administering a designated payroll portfolio including all variations to pay and details affecting pay for staff concerned, upto and including BACs payment runs.

To be responsible for the line management of the team, including appraisals, personal development, sickness absence policy and disciplinary issues, ensuring Trust HR policies are adhered to.

To effectively manage and plan own and departments workload to ensure the provision of a comprehensive payroll service which complies with all relevant regulations and statutory requirements whilst embracing departmental, Trust and Shared Service Clients objectives.

To review payroll processes and ensure they are effective and efficient and make improvements where required including following ESR Best Practice guidelines Introduce and manage improvements to systems and services including the implementation of electronic systems.

To liaise with all levels of staff within the Trust, Shared Service Clients and any external organisations providing expert guidance and support on payroll legislation, expenses legislation, NHS Pension and the Trust’s alternative Pension scheme provider (NEST). To resolve highly complex payroll, tax and pension queries promptly and effectively, making decisions, and to action appropriately authorised and documented adjustments.

To maintain and management a good pensions service to employees. This includes scheme joiners/leavers; the accurate maintenance of pension records usi