Customer Accounts Administrator

**Customer Accounts/Contract Administrator**

**Required Experience**:Accounts, Finance, Billing or Accounts Reconciliations

**Start Date**: Immediate

**Salary**: Starting Salary £24,000 plus 10% potential bonus (salary increase after successful probation period)

Ador Talent are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of recent projects our client now requires (3) Customer Accounts/Contract Administrators to join the Metering & Billing Team based in the Blackburn HQ.

The company has seen huge growth over the past 30 years which has resulted in expansions of teams, promotions from within and created exciting opportunities for employees.

This is a fantastic employer who offer many benefits such as access to a state of the art onsite gym, 25 days holiday plus 8 days bank holiday (holiday entitlement increases in line with service), social/corporate events and a clear career progression plan.

**The Role**
- Issuing of final, monthly, and quarterly credit bills and credit billing reminders for assigned contracts ensuring that the correct business processes are followed at all times.
- Issuing and accurate reporting of additional bills to ensure additional revenue is recorded.
- Processing bill payments and providing customers with their preferred method of payments.
- Monthly calls with clients to discuss updates / issues / progress.
- Carrying out credit billing contract procedures which include reminder notices for overdue bills and monthly reports for clients and internal reporting.
- Daily management of direct debit requests including set up, verifications and amendments of direct debit mandates and preparation of direct debit collection files.
- Liaising with senior coordinators to support the mobilisation of new contract awards and the on boarding of new customers.
- Administration tasks in relation to new customer account requests (issuing welcome packs / letters)
- Dealing with escalated customer dissatisfaction / complaints / client billing esquires with a Right First-Time approach.
- Liaising with senior coordinators to support the mobilisation and onboarding of new contract awards of new customers.

**Experience Required**
- Previous Billing / Invoicing experience is desirable.
- Excellent customer service skills including confidentiality, tact and diplomacy.
- Knowledge and understanding of GDPR regulations in relation to processing sensitive personal information.
- Strong attention to detail and accuracy
- A flexible approach to managing workload with the ability to work to deadlines and able to prioritise and perform tasks under pressure.
- The ability to communicate clearly and concisely at all levels using various methods of communication.
- Work effectively as part of a team and help build relationships within it to achieve team goals.
- Excellent working knowledge of Microsoft Excel, Word, and Outlook

If you have the relevant experience and can easily commute to Blackburn, please APPLY.

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**Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration - Accounts Administration**

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Flexitime
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime

Work Location: In person

Reference ID: CAdmin03