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Assistant Head of Fundraising Operations

2 weeks ago

London, United Kingdom St Mungo's Full time

**Are you a fundraising professional working in operations looking for your next challenge?**

We are looking for someone to join the St Mungo’s Fundraising and Communications team as Assistant Head for Fundraising Operations for a 12 month fixed term contract until 30/11/2026, playing a key role in supporting our mission to help people rebuild their lives and end homelessness for good.

In the Assistant Head for Fundraising Operations role you will oversee our core fundraising support functions; working closely with colleagues across the directorate to ensure the smooth running of systems and processes that underpin fundraising activities, helping to maximise income and supporter satisfaction.

This is an exciting time to join our team as we look to build our fundraising activity for long term growth. Reporting to the Director of Fundraising and Communications, your responsibilities will include:

- Overseeing the fundraising operations team in managing fundraising data, income processing, compliance, and supporter care.
- Act as the lead for fundraising compliance, providing sign off and advice for fundraising activity.
- Identify and implement new technical solutions to support data processing and wider fundraising initiatives.
- Provide line management and leadership across your department, and support the development of a high performing team.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.

**About you**

- You can bring experience of delivering improved processes and ways of working within a fundraising team.
- You have a genuine interest and commitment to tackling homelessness and ending rough sleeping.

**How to apply**

**Closing date: 10am on 17 November 2025**

**Interview and assessments on: 26- 27 November 2025**

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 and are currently exploring alternative office locations on the eastern edge of the City of London.

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000