Policy Services Advisor

2 weeks ago

Cardiff, United Kingdom International Medical Group Full time

**Role: Policy Services Advisor**

**Company**: IMG / Global Response

**Location: Remote or Hybrid [Cardiff or Redhill]**

**Salary**: £20,319 - £22,000 [depending on experience] +benefits

**Hours**: 37.5 hours per week
- International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe. Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care._

**_ RESPONSIBILITIES:_**
- To process, from request to fulfilment, any amendments to existing policies under the specific schemes
- To answer calls within our required service levels and work to ensure abandoned calls are kept to a minimum, in order to achieve maximum customer service levels
- To ensure that the IMG services mailbox is actioned within 1 day to ensure outstanding customer service to all customers
- Documenting any policy amendments in IMG’s operating and imaging systems.
- Assists with group enrollments - with training
- Create individual monthly commission reports for each agent and/or producer - with training
- To work alongside the Claims Administrator to aid in the processing of administration tasks for claims handling, when workload and time permits.
- Other various policy and administrative related tasks or projects as assigned by the line manager

**_ QUALIFICATIONS:_**
- Proficiency with Microsoft office suite
- Strong customer service skills
- Attention to detail is imperative
- Ability to work independently with mínimal supervision
- Service oriented; customer service experience preferred
- Ability to prioritize workload
- Strong written and verbal communication skills
- Ability to be adapted to the needs of the team

This is a great opportunity for graduates, anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

**What are you waiting for? We can’t wait to meet you**

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
- IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law._

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