IT Support

**IT Support - Graduate**

Our client is looking for a 2nd Line Support Analyst to start ASAP. Ideally you will have some commercial experience within IT Support/System Administration, however our client is willing to recruit form Graduate level and provide all the necessary trainingto establish a foundation in the IT support space.

**Any of the following skills/experience in a commercial environment would be highly desirable: **
- Mobile Device Management
- Telephony
- Desktop - creation of images through imaging software/software roll out
- Citrix
- AV - take control of updates and installations
- Overview of Support Desk - working alongside the IT manager to ensure support tickets are meeting SLAs.
- Network - some works may involve working alongside the server administrator where responsibilities overlap
- Develop, maintain and act upon pro-active fault identification and avoidance practices, including testing operational sites’ services to prove functionality ready for clinical operations
- Have a good understanding of Dell hardware from servers to laptops and to keep a record of software changes
- Drive and promote quality and timely fault reporting, diagnosis and resolution for the IT and Telephony systems
- Analyse support calls to identify recurrent themes and make recommendations to address these issues to the IT Manager
- Monitor the system backup procedures on a daily basis and notify IT Infrastructure of any issues
- Develop and drive excellent record keeping and documentation in relation to Support logs and performance reports

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