Assistant Account Handler
2 weeks ago
Balens, part of the PIB Group is a really exciting organisation to be part of, since PIB's launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,400 employees.With a key focus oncollaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.
We have an exciting opportunity for someone coming ideally from a proven Customer Service background looking for their next career step.Working within our busy Commercial department you will support the team of Commercial Account Handlers with the aim tomove into an Account Handler role once fully trained.
**The Role**:
- Developing and maintaining client relationships by providing excellent Customer Service.
- To provide full administration to the Commercial Account Handler
- Making a positive impression with customers when speaking to them on the phone and dealing with their queries professionally and confidently.
- Work towards gaining a full understanding of all scheme binder business.
- Ensure that all client data is maintained and updated in a timely manner
- Follow the rules and regulations as set out by the Financial Conduct Authority
- Minimum of one year’s customer service experience in any industry
- A passion for delivering the best service possible to your customers
- Ability to build a rapport with lots of different types of individuals internally and externally
- Excellent communication skills - both verbal and written
- Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
- Confidence to manage your workload and any issues professionally and calmly
- Embrace and support our culture
- Ideally a minimum of 2 A Levels grade C or above alongside English and Maths GCSE Grade C or equivalent, alternatively at least one years experience working in an office environment
- Computer Literate
Balens is a fourth-generation family run specialist insurance broker for health, wellbeing, fitness and beauty professionals and organisations. Our business is highly regarded and boasts a 72-year trading history and is one of the largest brokers of its kindin the UK and abroad. Headquartered in Malvern, Worcestershire with a small team in Amsterdam too, the team takes particular pride in maintaining a market leading position in terms of quality of cover, service, advice and value.
We are part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.
REF-201 997
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