Customer Service Advisor

3 days ago

Cardiff, United Kingdom Focus Resourcing Full time

Our client on the outskirts of Cardiff, are looking to recruit **2 x Customer Service Advisors** into their dynamic, friendly, and inclusive team on a permanent basis. This is a great opportunity to join a forward-thinking company within theTraining sector, who have a reputation for delivering first class customer service.

Salary is £19,500 plus excellent benefits and lots of opportunity to grow.

**The Role**:

- Find solutions for customers and advising them on services, products, and contracts.
- Work in partnership with internal and external teams to support individual customers.
- Act as first point of contact to each customer, offering a warm call to establish information and start the engagement process.
- Coordination of documentation, registration, certification, and compliance paperwork for all customers
- Booking the customer into inductions and run through all the necessary information.
- Sending out customer welcome information and paperwork.
- Managing the tracking process for each customer and support throughout their journey.
- Managing the mentoring calls for each learner participant.
- Updating everything digitally in a timely manner, ensuring accuracy and compliance.
- Dealing with any complaints and queries in a timely, professional, and empathetic manner.
- Good Customer Service experience along with strong administrative skills.
- Strong level of IT Literacy.
- Previous experience of working in a target driven environment.
- Excellent communication, listening and interpersonal skills.
- Excellent digital skills coupled with excellent organisational skills
- Excellent telephone etiquette and comfortable with speaking with customers over the phone
- Self-motivated, Self-Starter
- Flexible in approach and the ability to work in a fast-paced environment.

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